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Sopra Steria

IT consulting, digital services, and transformation

IT Service Delivery Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeGermany€73k - €130k /yr

About the Job

Requirements

  • You have a completed degree in business informatics, mathematics, business administration/economics, or comparable vocational training.
  • You have several years of professional experience in service management or a comparable position.
  • Ideally, you have certifications or sound knowledge of relevant methods and frameworks such as ITIL, SIAM, PRINCE2, or COBIT.
  • You can resolve customer escalations and drive decisions in a distributed IT organization.
  • You can communicate complex matters appropriately, clearly, and in a goal-oriented manner with different stakeholders.
  • You have good German and English skills at least at B2 level.

Responsibilities

  • You are responsible for ensuring service delivery to customers within Digital Platform Services.
  • You coordinate collaboration between customers, internal specialist departments, and external service providers such as cloud or data-center providers.
  • You monitor compliance with service-level agreements and prepare reports and analyses to assess service quality.
  • You identify optimization opportunities in service processes and delivered managed services and implement them effectively.
  • You continuously work to increase customer satisfaction.
  • During the transition and implementation phase, you support the implementation of governance and service processes based on best practices.
  • You collaborate across countries with experts from the Sopra Steria Group.
  • You support the business with specialist expertise in developing managed-services concepts and customer proposals.
  • You work nationwide in company offices, at customer sites, and from home depending on customer and project requirements.

Desired Qualifications

  • Ideally, you have certifications or sound knowledge of relevant methods and frameworks such as ITIL, SIAM, PRINCE2, or COBIT.

About the Company

Sopra Steria

IT consulting, digital services, and transformation

Sopra Steria provides consulting, digital services and solutions to help large organizations transform their business through technology. Its offerings cover strategy, systems integration, cloud, cyber security, software development, and managed services, designed to be delivered end to end—from assessing needs and designing a plan to implementing and operating IT systems. The company combines deep knowledge of many industries with a collaborative approach to tailor projects to each client and to deliver measurable, sustainable improvements in performance. Differentiators include its European scale (about 51,000 employees across roughly 30 countries), broad scope—from strategy to operation—and emphasis on practical outcomes that help clients stay competitive. The group’s goal is to put digital to work for its clients in a way that creates a positive, more productive future for all stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1968

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