C

CenturyLink

Global telecommunications and IT services provider

SR Network Consultant I-India

Network Engineering & AdministrationUpdated on Nov 14
Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

  • Strong customer-facing verbal and written communication skills.
  • Ability to work under pressure and manage multiple priorities.
  • Analytical mindset and strong troubleshooting capabilities.
  • Proactive, adaptable, and team-oriented approach.
  • Experience with ticketing tools and adherence to service-level agreement timelines.
  • Experience with Cisco routers and switches.
  • Experience with Lenovo switching solutions.
  • Experience with multi-vendor software-defined wide area networking.
  • Experience with wireless technologies, including Cisco WiFi.
  • Experience with Sophos and Check Point firewalls.
  • Experience with F5 Big-IP and Kemp load balancers.
  • Experience with Azure Networking, including virtual networks, Virtual WAN, VPNs, network security groups, and hub architectures.
  • Experience with Bluecoat proxy solutions and Meraki devices.
  • Experience with RSA server management.
  • Knowledge of TCP/IP protocols.
  • Knowledge of Layer 2 and Layer 3 switching and routing.
  • Knowledge of BGP, EIGRP, and OSPF routing protocols.
  • Knowledge of network security concepts, including firewalls, intrusion detection and prevention systems, VPNs, and SSL.
  • Knowledge of load balancing principles.
  • Experience with Radius/NPS configuration and administration.
  • Experience with Wireshark and NetScout packet capture tools.
  • Experience with SolarWinds and NetFlow monitoring tools.
  • Experience with IP Soft tools.
  • Experience with Windows and Linux/Unix operating systems.
  • Knowledge of DHCP and DNS networking services.
  • Experience in enterprise network support environments is mandatory.
  • Strong troubleshooting and incident management experience.
  • Ability to design, implement, and support network and security solutions.

Responsibilities

  • Provide first-, second-, and third-level support, resolving approximately 75% of issues without escalation.
  • Troubleshoot network, server, and hardware issues to minimize downtime.
  • Escalate unresolved issues to relevant engineering teams while following defined procedures.
  • Maintain accurate and up-to-date ticket information and communicate transparently with customers.
  • Coordinate replacement of faulty hardware and ensure timely resolution.
  • Execute client change requests in collaboration with Engineering, Account Management, and Command Centre teams.
  • Escalate critical incidents and outages to leadership according to service-level agreement and process guidelines.
  • Document incident resolutions in case notes and provide detailed feedback to stakeholders.
  • Review and manage open cases daily, updating stakeholders on status and progress.
  • Ensure smooth shift handovers with comprehensive updates.
  • Participate in daily operations and change review meetings.
  • Engage third-party vendors to resolve issues when required.

Desired Qualifications

  • ITIL certification is preferred.
  • Experience with Zscaler.

About the Company

CenturyLink

Global telecommunications and IT services provider

CenturyLink, now Lumen Technologies, provides telecommunications and IT services for businesses and government, including voice, network, cloud, and managed services. Its offerings cover VoIP, SIP Trunking, hosted VoIP, SD-WAN, MPLS, IPVPN, plus Big Data as a Service, IoT, and cloud management across hybrid, private, and public clouds—backed by data centers. Compared with competitors, it combines traditional communications with modern network and cloud services at scale, serving a wide range of industries globally. Its goal is to help customers communicate, connect, and digitally transform with secure, reliable, and scalable network and cloud solutions.

Company size
10,001+
Company stage
IPO
Headquarters
Monroe, LA
Founded
1930

Recently Posted Jobs

Explore more opportunities at CenturyLink

See more jobs