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United Wholesale Mortgage

Wholesale mortgage lender financing brokers' loans

Customer Care Servicing Specialist - Customer Care, Servicing

Full-TimeUpdated on 10/2/2026Deadline 9/3/27
No salary listed
Junior
Pontiac, MI, USA
In PersonOn-site, full-time attendance is required.

About the job

Requirements
  • At least 1 year of customer service experience dealing with a high volume of calls or at least 1 year of experience working in the mortgage industry.
  • Excellent customer service and communication skills.
  • Strong analytical skills.
  • Proficiency in Microsoft Excel, including VLOOKUPs, formulas, and PivotTables.
  • Proficiency in Microsoft Office.
  • A self-motivated approach and strong work ethic.
  • Comfort working in a fast-moving environment.
  • Ability to multitask and adapt.
  • A positive attitude and willingness to learn.
  • A high school diploma or equivalent.
  • On-site, full-time attendance.
Responsibilities
  • Accept incoming calls from all clients.
  • Make outbound calls to clients.
  • Respond to emails from clients.
  • Work on various reports as assigned.
  • Aid and oversee the sub-servicer.
  • Cross-train to learn other areas of the Servicing team.
Desired Qualifications
  • At least 1 year of experience in mortgage servicing.
  • Bilingual proficiency in English and Spanish.

About the company

U

United Wholesale Mortgage

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United Wholesale Mortgage funds loans for independent mortgage brokers rather than directly to homebuyers, operating as a wholesale lender. Brokers submit loan requests to UWM, which underwrites and funds the loans, then the brokers close the loan with the borrower. UWM grew from a small Michigan operation to the largest wholesale mortgage lender in the United States, helped by CEO Mat Ishbia’s leadership after joining in 2003 and driving rapid expansion. In 2021, UWM went public through a SPAC merger valued at $16.1 billion, boosting capital and visibility for the broker channel. The company differentiates itself by focusing on the broker channel, scale, and speed of funding, aiming to provide efficient, reliable mortgage funding and technology to support independent brokers and their customers.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Pontiac, Michigan

Founded

1986

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What believers are saying

  • September 24, 2026 ChatUWM mobile app adds AI Voice Assistant for brokers.
  • September 9, 2026 Bullseye 90 and high-balance LLPA cuts improve broker pricing power.
  • Underwriting+ pilot closed loans in 8.3 days, strengthening speed versus retail competitors.

What critics are saying

  • August 6, 2026 securities lawsuit alleges UWM hid over-hedging tied to Two Harbors.
  • Q2 2026 delivered a $603.2 million derivatives loss and $451.9 million net loss.
  • Failed hedges and equity erosion threaten liquidity, forcing dilutive recapitalizations and broker confidence collapse.

What makes United Wholesale Mortgage unique

  • UWM remains the largest wholesale mortgage lender, serving only independent brokers since 1986.
  • September 2026 ChatUWM app and Underwriting+ deepen UWM’s broker-first technology moat.
  • September 28, 2026 CIO hire from PennyMac strengthens capital markets execution and portfolio strategy.

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Benefits

Paid Time Off

Additional parental and maternity leave benefits

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center

Wellness area

Gourmet cafeteria

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi

Growth & Insights and Company News

Headcount

6 month growth

↑ 22%

1 year growth

↑ 22%

2 year growth

↑ 26%
Associated Press
Sep 29th, 2026
Suns owner Mat Ishbia dismisses $450M mortgage loss impact on team spending

Phoenix Suns owner Mat Ishbia said his mortgage company's financial troubles will have "zero" effect on his basketball operations. United Wholesale Mortgage reported a $450 million net loss in the second quarter this year. Despite this, the 46-year-old billionaire is working to purchase an additional 14% of the team, bringing his ownership stake to roughly 80%. Ishbia, who bought the Suns and Phoenix Mercury in 2022 for $4 billion, insisted the mortgage company's performance won't impact spending on players or fan experience. He noted UWM still employs 9,000 people and remains well-positioned going forward. The Suns finished last season 45-37 and return most of their roster.

Yahoo Finance
Sep 28th, 2026
UWM appoints Vandad Fartaj as first chief investment officer after 15 years at PennyMac

UWM has appointed Vandad Fartaj as its first chief investment officer, marking a significant milestone in the company's strategic expansion. Fartaj brings three decades of experience in mortgage banking, capital markets, and finance to the newly created role. In his position, Fartaj will lead capital markets initiatives and investment strategies whilst shaping UWM's capital strategy and portfolio management. He will work to position the organisation for its next growth phase. Before joining UWM, Fartaj spent 15 years at PennyMac, where he served as chief investment officer. During his tenure, he played a key role in developing investment strategies and driving long-term value for the company. UWM is the largest wholesale mortgage lender in the United States.

United Wholesale Mortgage
Sep 28th, 2026
Top industry leader Vandad Fartaj joins UWM as first Chief Investment Officer.

Top industry leader Vandad Fartaj joins UWM as first Chief Investment Officer. Pontiac, Mich., September 28, 2026 - UWM announced the appointment of Vandad (Vandy) Fartaj as its first-ever Chief Investment Officer, a significant milestone in the company's continued growth and long-term strategic vision. A respected leader with three decades of experience across mortgage banking, capital markets, investing and finance, Vandy brings a proven track record of driving performance, building scalable capital markets and investment platforms, and delivering consistent results in dynamic market environments. In this newly created role, Vandy will lead capital markets initiatives and investment strategies and work across the organization to help shape UWM's capital strategy and portfolio management efforts while helping position the organization for its next phase of growth. "At UWM, we believe great companies are built by great people, and Vandy is exactly the type of leader we want on our team," said Mat Ishbia, President and CEO of UWM. "He's earned a reputation as one of the best in the business through his deep capital markets knowledge, relentless work ethic and proven track record of delivering results. I have no doubt he'll make an immediate impact here." Prior to joining UWM, Vandy spent 15 years with PennyMac, where he served as Chief Investment Officer and was instrumental in the company's success and growth. During his time there he was widely recognized for his capital markets knowledge and strategic insight, and played a key role in developing investment strategies, strengthening market positioning and driving long-term value. Known throughout the industry for his integrity, expertise and collaborative leadership style, Vandy has earned the trust and respect of partners, investors and colleagues alike. "I'm excited to join an organization with such a strong foundation and ambitious vision for the future," said Vandy Fartaj. "The opportunity to help build and lead the investment function at this stage is incredibly compelling. I look forward to working with the talented team here to continue driving innovation, performance and value for our stakeholders." The appointment underscores UWM's continued commitment to the broker channel, team members and shareholders and focus on strategic growth. About UWM Holdings Corporation and United Wholesale Mortgage. Headquartered in Pontiac, Michigan, UWM Holdings Corporation (UWMC) is the publicly traded indirect parent of United Wholesale Mortgage, LLC ("UWM"). UWM is the nation's largest home mortgage lender, despite exclusively originating mortgage loans through the wholesale channel. UWM has been the largest wholesale mortgage lender for 11 consecutive years and is also the largest purchase lender in the nation. With a culture of continuous innovation of technology and enhanced client experience, UWM leads the market by building upon its proprietary and exclusively licensed technology platforms, superior service and focused partnership with the independent mortgage broker community. UWM originates primarily conforming and government loans across all 50 states and the District of Columbia. For more information, visit uwm.com or call 800-981-8898. NMLS #3038. Media contacts. Hannah Womersley, Public Relations Strategist II 800-981-8898 ext. 82469 [email protected] 585 South Blvd E. Pontiac, Michigan 48341 uwm.com Nicole Roberts, Team Leader, Communications and Media 248-833-4287 [email protected] 585 South Blvd E. Pontiac, Michigan 48341 uwm.com

United Wholesale Mortgage
Sep 24th, 2026
September 24, 2026.

September 24, 2026. Media alert. UWM unveils ChatUWM mobile app with new AI Voice Assistant. Brokers can now get instant answers about their pipeline, guidelines or general questions simply by speaking. Pontiac, Mich., September 24, 2026 - United Wholesale Mortgage (UWM), the nation's #1 mortgage lender, is bringing the power of AI directly into brokers' hands with the launch of the new ChatUWM mobile app, transforming the former InTouch app into an intelligent business assistant built for speed, convenience and productivity. UWM's InTouch mobile app, created exclusively to help broker partners manage their pipeline and access UWM tools on the go, underwent a major evolution, putting ChatUWM front and center. The new app combines everything brokers already rely on with the industry-leading intelligence of ChatUWM, including a new AI Voice Assistant that delivers instant answers. Need to know which loans have locks expiring in the next 3 days? Just ask. Want pipeline insights, loan updates or industry information? Simply speak. No typing. No searching. No waiting. The ChatUWM app gives brokers immediate access to critical business intelligence so they can stay informed, make decisions faster and focus on growing their business. Brokers and loan originators who already have the InTouch app downloaded can simply update the app to access the enhanced experience. UWM supports independent mortgage brokers with industry-leading training, technology and service. For more information on how to sign up as a broker with UWM or join UWM's network, visit uwm.com. About UWM Holdings Corporation and United Wholesale Mortgage. Headquartered in Pontiac, Michigan, UWM Holdings Corporation (UWMC) is the publicly traded indirect parent of United Wholesale Mortgage, LLC ("UWM"). UWM is the nation's largest home mortgage lender, despite exclusively originating mortgage loans through the wholesale channel. UWM has been the largest wholesale mortgage lender for 11 consecutive years and is also the largest purchase lender in the nation. With a culture of continuous innovation of technology and enhanced client experience, UWM leads the market by building upon its proprietary and exclusively licensed technology platforms, superior service and focused partnership with the independent mortgage broker community. UWM originates primarily conforming and government loans across all 50 states and the District of Columbia. For more information, visit uwm.com or call 800-981-8898. NMLS #3038. Media contacts. Hannah Womersley, Public Relations Strategist II 800-981-8898 ext. 82469 [email protected] 585 South Blvd E. Pontiac, Michigan 48341 uwm.com Nicole Roberts, Team Leader, Communications and Media 248-833-4287 [email protected] 585 South Blvd E. Pontiac, Michigan 48341 uwm.com

HousingWire
Sep 23rd, 2026
UWM expands underwriter duties with Underwriting+ program.

UWM expands underwriter duties with Underwriting+ program. Pilot loans averaged 8.3 days submission to clear-to-close, with 2.1 underwriting touches per file Article Summary. UWM launched Underwriting+ to reduce processing handoffs by keeping more responsibility with the underwriter reviewing the file. The lender said pilot loans averaged 8.3 days from submission to clear-to-close with 2.1 underwriting touches per file. AI Summary United Wholesale Mortgage on Wednesday launched Underwriting+, a program designed to streamline the loan process for independent mortgage brokers by giving underwriters a larger role in moving loans from submission to closing. The program puts the underwriter who reviews a loan file in charge of more of the process, including gathering documentation, communicating with borrowers and third parties, resolving questions and clearing conditions. Traditionally, mortgage files move among multiple teams during processing, with different employees responsible for underwriting, documentation and coordination with borrowers and third parties. UWM said Underwriting+ is designed to reduce those handoffs and keep more responsibility with the underwriter who is already familiar with the loan. "Brokers should spend their time doing what they do best: originating loans and selling the right product and rate to their borrowers," UWM President and CEO Mat Ishbia said in a statement. "From there, we've got it." Under the program, UWM said its underwriters will handle both underwriting and additional processing responsibilities, including communicating with borrowers and third parties and working to clear outstanding conditions. The company said thousands of loans were closed during an Underwriting+ pilot. Those loans averaged 8.3 days from submission to clear-to-close, with an average of 2.1 underwriting touches per file, according to UWM. The program is available to UWM mortgage broker partners beginning Wednesday. Through Dec. 31, partners can use the program for three loans at no processing cost, UWM said.