Guest Service Centre Agent

Job Description

You are the first voice our guests hear and a central point of connection throughout their stay. You provide a warm and professional welcome over the phone, manage the hotel switchboard, direct calls and respond to guest enquiries and requests with care and confidence. By listening, anticipating and taking ownership, you connect guests with the right people and services across the hotel, helping to create an effortless experience where every guest feels recognised, genuinely cared for and supported at every touchpoint.

Qualifications

What you will bring to the role:

• A guest-focused personality is essential
• Excellent verbal and written English communication skills; additional languages are advantageous
• Exceptional interpersonal skills, problem solving capability, organisation and attention to detail
• Prior experience working with Opera or another Property Management System
• Ability to prioritise, make sound decisions and remain composed in a complex, fast-paced operating environment
• A valid South Australian Responsible Service of Alcohol certification
• Whilst availability to work over a 7 day roster is desirable, candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.