Ecolab

Provides water, hygiene, infection prevention solutions

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeCuautitlán Izcalli, State of Mexico, MexicoNo salary listedIn-person

About the Job

Requirements

A high school certificate or equivalent, a technical career in administration or a related area, or incomplete or completed undergraduate studies in Administration or a related area.
Proficiency with Microsoft Office Suite, including Excel, Word, Access, and Outlook.
Proficiency with SAP.
Experience in customer service, order tracking, and report preparation.
Strong analytical ability, communication skills, proactivity, a service-oriented attitude, time management, and the ability to work under pressure.

Responsibilities

Process orders using SAP.
Follow up promptly on order status and ensure correct execution.
Identify and resolve incidents efficiently through root-cause analysis.
Prepare and analyze reports in Excel to monitor indicators and processes.
Communicate effectively with customers and internal teams.
Handle calls and provide support for inquiries, requests, and incidents.
Contribute to continuous improvement of customer service processes.

Desired Qualifications

Experience identifying root causes and implementing service improvements.

Ecolab es líder global en soluciones de agua, higiene y prevención de infecciones, con presencia en más de 170 países. Ayudamos a nuestros clientes a operar de forma segura, eficiente y sustentable.
Nos encontramos en la búsqueda de personas interesadas en cubrir la posición de Customer Service Representative para nuestras operaciones en Cuautitlán Izcalli, Estado de México.

Cómo vas a impactar

Gestionar el procesamiento de pedidos mediante SAP.
Dar seguimiento oportuno al estatus de órdenes y asegurar su correcta ejecución.
Identificar y resolver incidencias de forma ágil mediante análisis de causa raíz.
Elaborar y analizar reportes en Excel para el seguimiento de indicadores y procesos.
Mantener una comunicación efectiva con clientes y áreas internas.
Atender llamadas y brindar soporte relacionado con consultas, solicitudes e incidencias.
Contribuir a la mejora continua de los procesos de servicio al cliente.

Requisitos mínimos

Certificado de preparatoria o equivalente, Carrera técnica en administración o afines o Licenciatura trunca o terminada en Administración o afines.

Manejo del software Microsoft Office Suite (Excel, Word, Access y Outlook).

Manejo de SAP.

Experiencia en:

Atención al cliente

Seguimiento de pedidos

Elaboración de reportes

Contar con alta capacidad de análisis, habilidades de comunicación, proactivo, buena actitud de servicio, gestión de tiempo y trabajo bajo presión

Requisitos deseados

Experiencia identificando causas raíz e implementando mejoras de servicio.

Detalles de la Posición

Ubicación: Cuautitlán Izcalli, Estado de México.
Horario: 08:30 a 17:30.

About the Company

Ecolab

Provides water, hygiene, infection prevention solutions

Ecolab provides water, hygiene and infection prevention solutions and services to about three million commercial locations in more than 170 countries. It combines cleaning, sanitizing, disinfection, and water-treatment products with on-site service and data-driven insights to help customers improve safety, cleanliness, and efficiency. Its global scale and breadth across food, healthcare, hospitality and industrial markets, plus a large field service network, differentiate it as an integrated partner rather than a one-off supplier. Its goal is to help customers run safer, cleaner operations while using water and energy more efficiently and reducing environmental impact.

Company size: 10,001+
Company stage: IPO
Headquarters: St Paul, MN
Founded: 1923

Recently Posted Jobs

Explore more opportunities at Ecolab

See more jobs