Full-Time

Senior CPQ Administrator

Confirmed live in the last 24 hours

Benevity

Benevity

501-1,000 employees

Cloud-based corporate purpose software solutions

Data & Analytics
Social Impact

Senior

Calgary, AB, Canada

Required Skills
Agile
Sales
Communications
Salesforce
JIRA
Marketing
Asana
SCRUM
Confluence
Requirements
  • Bachelor’s degree in Business Administration, Information Technology, Computer Science or equivalent
  • At least one of the following Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder
  • Minimum 5 years of hands-on Salesforce Administration experience, specifically with Sales Cloud; experience with Salesforce CPQ and Service Cloud is a plus.
  • Proficient in both Salesforce Classic and Lightning Experience (Legacy vs Modern User Experience Designs)
  • Comprehensive understanding of Salesforce's core functions and its limitations
  • Nice to have SOQL experience
  • Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
  • Experience working with data migration and import tools such as Data Loader and Data Import Wizard
  • Experience with installing and configuring to use Managed Packages from Salesforce Partners
  • Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams
  • Highly developed interpersonal and written/spoken communication skills to effectively lead and work with cross-functional teams, primarily Sales, Demand Generation, Client Success, Revenue Operations, and Finance
  • Proven experience building effective CRM-based solutions
  • Self-motivated, independent, and team-oriented, with a commitment to excellence
  • Comfortable in a hybrid Agile, Scrum and Waterfall settings
  • Basic knowledge of the Software Development Life Cycle (SDLC)
  • Experienced in the Opportunity to Order space from Systems and Process side
Responsibilities
  • Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
  • Work with business partners to develop reports and dashboards
  • Provide end-user support through support tickets, training, and documentation
  • Perform testing of system enhancements within a test environment and other quality assurance tasks
  • Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
  • Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.)
  • Administering Salesforce CPQ changes like but not only limited to updating price books, product setups & configurations/bundles, adjusting CPQs Pricing Calculator, product pricing, discount schedules and rules, approval rules, creating and adjusting CPQ generated customer facing templates, managing terms library
  • Participate in regular pricing and quoting meetings
  • Train Salesforce team on CPQ administration
  • Sandbox environment management experience
  • Release management experience with change sets
  • Identify unused or underutilized platform features
  • Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above
  • Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
  • Develop an understanding of Benevity’s business processes and how they interact with our product & Salesforce-related application ecosystem
  • Write and translate user stories or business requirements into systematic solutions across all the tools listed above
  • Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams
  • Manage monthly data inserts and ad hoc bulk load requests
  • Follow best practices and recommend solutions to stakeholders
  • Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies
  • Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication

Benevity offers an all-in-one corporate purpose software solution, utilizing cloud technology to manage donations, volunteering hours, micro-actions, and grants for nonprofits globally. The platform efficiently processes billions in donations, millions of volunteering hours, and facilitates micro-actions and grants for hundreds of thousands of nonprofits worldwide.

Company Stage

Series C

Total Funding

$40M

Headquarters

Calgary, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-8%