Full-Time

Energy Specialist

Customer Service, German Speaking

Updated on 11/15/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides affordable green energy solutions

Data & Analytics
Energy

Compensation Overview

£24.3kAnnually

Entry

Brighton, UK

Onsite position in Brighton.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Fluent in English and German, both written and verbal
  • High level of resilience
  • Ability to take ownership of customer needs
  • Excited to help customers
  • Open minded
  • Approachable
  • Inclusive
  • Dedicated to sustainability
  • Committed to improvement
  • Strong work ethic
Responsibilities
  • Working in our multi-lingual EuroHub operations team, you’ll be at the heart of everything we do - helping our customers.
  • Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.
  • You’ll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry.
  • You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$2.5B

Headquarters

London, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

17%

1 year growth

-3%

2 year growth

42%
Simplify Jobs

Simplify's Take

What believers are saying

  • Octopus Energy's rapid growth and valuation increase to $9 billion reflect strong investor confidence and market leadership.
  • The company's initiatives in green technology and renewable energy investments offer employees the chance to work on cutting-edge, impactful projects.
  • Partnerships with global entities like Energisa and Tech Nation provide opportunities for international collaboration and knowledge exchange.

What critics are saying

  • The energy sector's volatility, as seen with the Bulb Energy acquisition, could pose financial risks despite current successes.
  • Rapid expansion and numerous partnerships may strain resources and operational capacity, potentially impacting service quality.

What makes Octopus Energy unique

  • Octopus Energy leverages its proprietary Kraken technology platform to optimize energy usage and integrate renewable assets, setting it apart from traditional energy providers.
  • The company's focus on innovative green solutions, such as the 'Zero Bills' homes and electric aircraft charging, demonstrates a commitment to sustainability that few competitors match.
  • Strategic partnerships and acquisitions, like the takeover of Bulb Energy and collaboration with Energisa, expand Octopus Energy's global footprint and influence.

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