At least one year of previous customer service experience.
A flexible schedule and ability to work weekends.
Excellent written and verbal communication skills.
Ability to multitask while remaining attentive to clients and flexible to business needs.
Ability to work as part of a team and take initiative.
Ability to maintain patient and client confidentiality in accordance with HIPAA regulations and company policy.
Ability to maintain a high level of integrity and a strong ethical foundation.
Ability to reach above shoulder height, crawl, kneel, and push or pull up to 50 pounds.
Working knowledge of Microsoft applications.
Must work a minimum of 30 hours per week.
Responsibilities
Greet clients warmly in person and over the phone and provide basic knowledge and education about available services.
Manage front-desk duties, including checking patients in and out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies stocked while maintaining a positive client experience.
Maintain a clean and professional facility environment.
Assist providers and managers with client scheduling and maintaining appointment books.
Comply with company policies and procedures to support streamlined location processes.
Manage the point-of-sale system accurately and maintain client appointment and employee information.
Desired Qualifications
Previous experience working in a medical spa or medical office.
Bilingual ability.
It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!
Benefits include:
Competitive base salary + commission, PTO, mutiple health insurance, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.
It's A Secret Med Spa is looking for a confident, driven, and enthusiastic Client Concierge to join our team. This position plays a vital role in our company's success by intaking patients, providing an exceptional experience, and ensuring all patient needs are met.
A Day in the Life of the Client Concierge
Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
Maintain a clean and professional environment throughout the facility
Assistant providers and managers with client scheduling and maintaining the appointment books.
Comply with all company policies and procedures to ensure streamlined processes within the location
Ensure POS system is managed effectively and accurately with all client appointment and employee information added.
Required Skills, Qualifications, and Experience
Previous customer service experience (1 year) required
Flexible schedule with the ability to work weekends
Previous experience working in a med spa or medical office preferred
Excellent written and verbal communication skills
Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
Ability to work as part of a team and take initiative
Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
Must maintain a high level of integrity with a strong ethical foundation
Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
Must have a working knowledge of Microsoft applications