Business Operations Manager - LATAM, Starlink Growth

BUSINESS OPERATIONS MANAGER, LATAM (STARLINK GROWTH)

The Business Operations Manager’s role is responsible for strengthening Starlink’s operating model across Latin America. The role combines strategy, operational ownership, analytics, and cross-functional execution. It requires frequent travel to the United States to work directly with Product, Product Growth, Retail Operations, Finance, Payments, Supply Chain, and other central teams.

RESPONSIBILITIES:

• Support LATAM business strategy and operating planning, translating regional priorities into concrete initiatives, identifying performance gaps and opportunities, and building analyses to support key commercial and operational decisions
• Own and coordinate LATAM partners operations end-to-end, including launching new programs and links, troubleshooting tracking or attribution issues, investigating payment discrepancies, and driving resolution with the relevant teams
• Track and reconcile Service Orders, distributor rebates, incentives, and other commercial programs; identify discrepancies and drive corrections with Finance, Payments, Retail Operations, and Distribution Operations
• Drive end-to-end follow-up of LATAM supply execution, from purchase orders through delivery, coordinating dependencies and issues across Supply, Logistics, Customs, Tax, and local teams
• Query internal databases and systems, build recurring and ad-hoc analyses, investigate operational issues, and identify opportunities to improve growth, economics, and execution across LATAM. Analyze marketing spend per market and recommend actions to improve efficiency and conversions
• Act as the regional Business Operations lead connecting LATAM with US-based Product, Product Growth, Retail Operations, Finance, Payments, Supply Chain, Tax, and other teams; establish operating controls and drive critical issues through closure

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 4+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 3+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• Background in consumer technology, connectivity, e-commerce, retail, or another high-growth environment
• Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis
• Experience owning complex cross-functional initiatives and driving execution across teams without direct authority
• Strong problem-solving skills, with the ability to investigate ambiguous issues from data through root cause and resolution
• Strong operating discipline and ability to build lightweight processes, controls, and reporting where they do not yet exist
• Strong communication skills and ability to operate effectively with both regional leadership and US-based functional teams
• Experience operating across multiple Latin American markets
• Fluency in Portuguese and Spanish

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Based in São Paulo, with availability for frequent travel to the United States and across Latin America