Bartender

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Bartender. The Bartender reports to the Maître D’ and is responsible for delivering exceptional beverage and bar experiences that reflect Fairmont luxury brand standards. This role combines technical mastery, operational excellence, and superior guest engagement to create memorable experiences. The Bartender contributes to overall outlet performance, ensures compliance with health, safety, and Responsible Alcohol Service standards, and supports smooth operations of the bar and beverage service.

Key Responsibilities 

Beverage Service & Guest Experience

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, wines, spirits, and specialty drinks, consistently meeting brand and LQA standards.
• Ensure responsible alcohol service at all times, including the right to refuse service in accordance with local laws and hotel policy.
• Take and serve food orders to guests seated at the bar, ensuring timely delivery and exceptional presentation.
• Maintain full knowledge of beverage and bar menu items, promotions, and garnishes to answer guest inquiries, recommend drinks, and confidently recite daily specials.
• Deliver a professional, engaging, and personalized guest experience that reflects luxury service standards.
• Upsell beverages, food, and promotions to enhance guest experience and maximize outlet revenue.
• Be aware of guest allergies and dietary restrictions and proactively ensure safe service for our guests.
• Respond to guest feedback promptly and professionally, ensuring satisfaction and brand loyalty.

Bar Operations & Maintenance

• Set up, clean, and maintain bar areas, including glassware, garnishes, mixers, and inventory.
• Maintain cleanliness and organization of back-bar, storage areas, refrigeration, and beverage preparation zones
• Stock and replenish bar supplies and beverages throughout shifts, ensuring operational readiness.
• Operate POS systems and manage cash/charge transactions accurately and responsibly.
• Monitor beverage inventory, control portion sizes, and minimize waste to support cost-effective operations.
• Maintain compliance with all sanitation, hygiene (HACCP), and safety regulations.
• Complete opening and closing duties, including setup, breakdown, cleaning, stock counts, and securing bar areas as required.
• Handle glassware, equipment, and bar tools to minimize breakage, loss, and damage.

Teamwork & Operational Support

• Collaborate with restaurant, bar, and kitchen teams to ensure seamless service delivery during high-volume periods and special events.
• Maintain composure and performance under pressure, while demonstrating flexibility, reliability, and apositive attitude in a fast-paced environment.
• Other duties as assigned.
• Be flexible to support service operations across all food and beverage outlets, adapting to changing operational needs.
• Maintain professional grooming, appearance, and conduct in line with Fairmont brand standards.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Education

• High school diploma or equivalent required.
• Completion of a recognized bartending or mixology program is required.

Experience

• Minimum 1–2 years of bartending experience in a high-volume, luxury hotel or fine dining environment.
• Demonstrated knowledge of cocktails, spirits, wines, and beverage service standards.

Skills & Competencies

• Strong beverage knowledge with the ability to prepare and serve cocktails and other drinks to the highest standard of quality and consistency.
• Excellent guest service, interpersonal, and communication skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Positive, proactive attitude with a team-oriented mindset.
• Proficient in reading, writing, and speaking English.
• Guest-focused mindset with commitment to luxury service standards.
• Awareness of allergies and dietary restrictions when serving food and beverages.

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

Other Requirements

• Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and special events as operational needs require.
• Physical ability to stand, walk, carry trays, and perform repetitive service tasks throughout the shift.
• Employees may be required to work across any Food & Beverage outlet within the hotel, with the flexibility to be transferred or assigned to different outlets based on operational requirements.
• Manual dexterity for precise handling of bar equipment and glassware.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team