Data Center Operations Site Human Resources Partner - AWS Builder Experience Team

Description

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our HR Partners care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs.

This is an on-site role based in the Data Centers it supports 100% of the time. It also requires travel to other site locations within the cluster on a weekly basis.

Key job responsibilities
The Data Center Operations Site HR Partner in our Builder Experience Team (BeXT) focuses on the Builder experience. In this role, you will collaborate with Data Center Operations leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions across the cluster of Data Centers you support. This role also has a special focus on leveraging Builder listening mechanisms to proactively monitor and analyze Builder sentiment trends, and provide regular sentiment updates and recommended actions to site leadership and HR Business Partners. To thrive, you will need a flexible skill set, including the ability to manage multiple scenarios utilizing HR expertise, consulting skills, and influence. You will also need to connect sentiment trends and other HR data to the bigger picture goals of the operation, while diving deep into the details, collaborating and consulting across teams.

A day in the life
-Proactively leverage Builder sentiment data to advocate for Builders’ needs so they feel fully engaged in the work they do and valued for who they are.
-Partner with leaders at multiple levels of the organization to develop proactive strategies and goals focused on the Builder experience.
-Actively engage with Builders by conducting weekly Gemba Go See (GGS) walks.
-Partner with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.
-Apply your knowledge of HR fundamentals to problem solve and influence in diverse populations
-Work in a fast-paced and complex changing environment driven by continuous innovation
-Consult, coach, and develop site leadership through decision making with empathy and sound judgement; collaborate and action on talent management processes, people development and performance management, compensation, and employee relations issues.
-Foster and role model an environment of inclusion for all Builders.
-Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
-Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary. -Actively promote adoption of technology and self-service.
-Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
-Conduct workplace investigations in collaboration with Builder Relations.
-Own and deliver site specific people projects in partnership with site leadership

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 5+ years of HR work within an international, fast-paced, and customer-driven environment experience
- 2+ years of human resources or a mix of equivalent experience
- 2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
- Knowledge of local labor law
- Experience in HR within an international, fast-paced and customer-driven environment
- Experience in a call center, distribution center, or manufacturing environment
- Experience supporting hourly employee client group
- Experience with MS Office tools and HR Information Systems
- Bachelor's degree or equivalent

Preferred Qualifications

- Master's degree in Human Resources Management
- Experience in human resources with companies supporting 250-500 or more associates
- Experience managing and leading employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.