Health Coach
Multiple locations
Posted on 3/4/2023
INACTIVE
One Medical

1,001-5,000 employees

Primary care quality, experience, and technology.
Company Overview
One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.
Locations
Surprise, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Medical, Clinical & Veterinary
Requirements
  • Actively engage a panel of adults and/or geriatric patients
  • Capture relevant information about the patient's health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments
  • Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures
  • Provide patient education on chronic disease management
  • Provide anticipatory preventive guidance to families with children
  • Establish healing relationships with members and families
  • Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
  • Communicate with patients by phone and email and invite in the physician when necessary
  • Coach patients using an action-planning model based on motivational interviewing techniques
  • Collaborate with other team members to facilitate group events and classes for patient
  • Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient's internal and external care team
  • Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space
  • Must be a licensed and registered Medical Assistant
  • Experience in a service environment
  • Able to articulate Iora values in relation to service and performance
  • Interpersonal communication skills with exceptional listening abilities
  • Compassionate, kind, and open-minded
  • Teamwork experience
  • Written communication skills
  • Excited about joining a young organization transitioning from its start up phase to one with more structured processes
Responsibilities
  • The Medical Assistant (internally referred to as Health Coach) is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Health Coaches engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors
  • The Health Coach's primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team
Desired Qualifications
  • Some clinical experience is a plus, such as EMT, CNA, or Phlebotomy certification