Technical Service Manager

As Technical Sales Manager, Indonesia, you work closely with the peers from the local Sales team, APAC Technical Services team, Marketing/BD team, and Global Platform Managers.

About You

We’re recruiting a Technical Sales Manager, Indonesia, reporting to the Technical Sales Director, ASEANI & ANZ Hub (based in Singapore).

You will support the sales team in their projects and provide technical support to customers in Indonesia.

About Us

At Tate & Lyle, our purpose is simple: Transforming Lives Through the Science of Food. With more than 165 years of ingredient innovation, we partner with leading food and beverage brands to create healthier, tastier, and more sustainable products enjoyed by millions of people every day. Combining expertise in sweetening, mouthfeel and fortification, we help customers win on taste, nutrition and performance while making a positive impact on society and the planet. With approximately 5,000 colleagues across 75 locations in 38 countries, we're united by a shared commitment to innovation, collaboration and growth. Read on to learn how this opportunity can contribute to our purpose while helping shape the future of food.

What You’ll Be Doing

• To work with APAC TS team members of all categories to develop formulations using T&L ingredient solutions in customer specific application/process and make the best recommendations to customers and channel partners
• To conduct pilot or commercial trials with customers to test the recommendations when required
• Together with APAC category leads, manage and drive PUSH projects and support PULL projects by conducting discussions with customers and, when required, application trials
• To work closely with APAC TS, Commercial, Marketing, and BD to align business goals, utilising tools such as SFDC to lead and manage projects together with local sales, document progress and maintain communications and relationships with key customers
• Execute projects in a statistical and scientific manner to ensure technical success and to document results accordingly, utilising tools such as PLM
• To write clear and effective laboratory reports for submission and/or recording purposes to ensure continuity and sharing of technical successes
• To assist in the design and maintenance of the TS laboratory, procurement of equipment by sourcing from local suppliers and obtaining quotes.
• To lead in setting up SOPs for instruments and equipment according to APAC best practices

• May assist in other areas or perform duties as required

EHS

Perform, maintain, and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program, including training, audit etc., arranged by the company

Location

This role is assigned to Jalan Tomang Raya, Jakarta.

 What You’ll have

• Bachelor’s degree in food science.
• Min. 8-10 years of experience in food applications (cross categories)
• Trained in handling food analytical instruments.
• Trained in handling process equipment e.g., various types of cookers, colloid mills, homogenizers, fryers, etc.
• Knowledge and/or experience with food specialty ingredients – sweeteners, fiber, modified starches as well as hydrocolloids
• Proven record of customer relationship management. Strong knowledge of the Food Ingredients industry within the territory – sweeteners, modified starches, fiber or prebiotics, and hydrocolloids.
• Proven ability to meet demanding timelines and to deliver results under pressure.
• Knowledgeable in general food ingredients functions
• Proficient at creating food formulation recipes.
• Able to troubleshoot complex problems for customers and give effective recommendations
• Highly proficient at operating plant equipment as well as guiding and training new users
• Able to modify and create analytical methods, as well as interpret analytical data
• Ability to travel domestically and within the region when needed.
• Strong business acumen to identify and pursue new opportunities.
• Excellent presentation and communication skills.
• Focused on customer solutions, including prototyping.
• Confidence and self-motivation with unquestionable work habits and ethics.
• Fluency in spoken and written English
• Positive attitude with the ability to handle changes.
• Good time management skills.

What We Can Offer  

• Base salary with 13th month bonus + excellent on-target sales bonus
• Medical & Hospital Insurance coverage
• Opportunity to work with colleagues from the APAC & Global team
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

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Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.