Comtech
Full-service IT solutions for government contracts
Administrative Support Specialist - Customer Service
About the job
- An Associate’s degree or Bachelor’s degree in any field is required.
- At least 3 years of related work experience as an Account Manager, Customer Service Agent, or Member Service Agent is required.
- At least 3 years of previous work experience in an environment with sales, revenue, or performance quotas is required.
- Knowledge of DCMR Title 31 Regulations and/or for-hire industry regulations of a major jurisdictional area such as the District of Columbia, New York, or Massachusetts is required.
- Experience with Salesforce Client Relationship Management database systems is required.
- Strong computer skills, including proficiency with the Microsoft Office Suite and the ability to learn new software packages, are required.
- Assist the organization in formulating internal and external customer-service procedures, coordinating inter-staff assignments, and developing and preparing reports.
- Analyze facts and circumstances involved in making recommendations to solve customer-service problems within standard or acceptable management and administrative practices.
- Conduct research into general or specific matters concerning the agency’s customer-service protocols that affect office management.
- Review existing customer-service methods and practices, recommend process improvements, and revise current methods, techniques, and procedures as appropriate.
About the company
Comtech provides a full range of IT solutions for the Civilian Federal Government, the Department of Defense, and other Agencies, with a focus on the finance and medical sectors to help meet regulatory requirements while reducing costs and boosting agility. It delivers tailored IT services through skilled staff and contract-focused project execution, guided by an ISO 9001:2008 Quality Management System and a dedicated Quality Assurance Manager to ensure consistent, high-quality delivery. The company differentiates itself through its award-winning, customer-oriented approach and a formal QA framework that emphasizes process-driven delivery and compliance for government and regulated contracts. Its goal is to offer reliable, compliant, and cost-efficient IT solutions that improve government operations and strategic flexibility.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Reston, Virginia
Founded
1998
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Simplify's Take
What believers are saying
- Third quarter 2026 bookings hit $175.4 million and backlog reached $731.6 million.
- June 2026 Gilat sale should deliver $143 million to $145 million for debt reduction.
- Matt Bugbee’s 2025 hiring strengthens federal civilian growth after the public safety pivot.
What critics are saying
- Debt covenants stay suspended only until July 31, 2027, leaving refinancing pressure.
- Comtech cut 24% of workforce by April 30, 2026, signaling fragile operating leverage.
- If Gilat sale stalls, Comtech lacks cash to support Allerium and service $116 million borrowings.
What makes Comtech unique
- Allerium’s $107 million Q2 funding proves stickiness with Tier 1 telecom customers.
- Comtech is refocusing on public safety after selling most S&S to Gilat in 2026.
- Retained cybersecurity training and NG-911 offerings give Comtech a narrower mission-critical niche.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
Stock Options
Company Equity
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Professional Development Budget
Family Planning Benefits
Fertility Treatment Support
Paid Vacation
Paid Holidays
Paid Sick Leave
Parental Leave
Adoption Assistance
Employee Discounts
Relocation Assistance
Commuter Benefits
Student Loan Assistance
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Training Programs
Tuition Reimbursement
Meal Benefits
Employee Referral Bonus
Gym Membership
Pet Insurance
Bereavement Leave
Company News
Matt Bugbee joins Comtech as chief growth officer.