Housekeeping Supervisor

Housekeeping Supervisor (Nightshift)

The Cape Town EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 

Position Summary

The Housekeeping Supervisor is responsible for inspecting guest rooms, public areas, and other hotel facilities to ensure quality standards are consistently achieved. This role supports Housekeeping Management in coordinating daily departmental activities, managing room assignments, resolving room discrepancies, maintaining communication between departments, and supervising associates to deliver exceptional guest service and operational excellence. 

What you'll do

• Inspect guest rooms, public areas, restaurants, fitness centres, pool areas, offices, and service areas to ensure cleanliness and quality standards are met. 
• Verify room status, identify discrepant rooms, prioritise room cleaning activities, and update room status information as required. 
• Coordinate activities between Housekeeping, Engineering, Front Office, Laundry, At Your Service, and other departments. 
• Prepare, distribute, and communicate room assignments and changes to Housekeeping associates throughout the shift. 
• Assist management with hiring, training, scheduling, coaching, motivating, counselling, and evaluating associates. 
• Respond to guest requests, address guest concerns, and ensure prompt and professional service recovery. 
• Complete Housekeeping reports, worksheets, activity logs, checklists, incident reports, and operational documentation. 
• Inspect and report maintenance concerns, safety hazards, room damages, and preventative maintenance requirements. 
• Ensure compliance with housekeeping procedures, safety standards, company policies, and cleanliness expectations. 
• Support daily Housekeeping and Laundry operations while ensuring efficient departmental performance. 

What you'll bring

Education

• High school diploma or G.E.D. equivalent. 

Experience

• At least 1 year of related work experience. 
• At least 1 year of supervisory experience. 

Skills

• Strong customer service orientation and interpersonal skills. 
• Decision-making and problem-solving abilities. 
• Computer literacy and administrative skills. 
• Effective communication and English language proficiency. 
• Time management, planning, organisational, and multitasking abilities. 
• Coaching, team building, performance management, and conflict resolution skills. 
• Dependability, integrity, initiative, adaptability, and a positive professional demeanour. 
• Ability to work in a physically demanding environment, including lifting, carrying, pushing, pulling, bending, kneeling, and standing for extended periods. 

Our Benefits

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.