Continental Services

Contract dining and corporate catering services

Director Warehouse Operations

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeGroveport, OH, USANo salary listed

About the Job

Requirements

A bachelor's degree in operations, supply chain, logistics, business, or a related field, or equivalent experience.
At least 5 years of progressive leadership experience in warehouse, distribution, logistics, or supply chain operations.
At least 3 years leading multi-site or complex operations and management teams.
Strong knowledge of warehouse management systems, inventory controls, first-in, first-out practices, and operational key performance indicators.
Demonstrated success improving productivity, service, cost performance, and operating margins.
Strong analytical, financial, communication, and team-development skills.

Responsibilities

Lead and inspire warehouse and cross-functional teams to achieve operational excellence and long-term business objectives.
Foster accountability, collaboration, and continuous improvement while coaching managers and developing emerging leaders for future growth and succession.
Develop and implement standard operating procedures that create consistent, efficient operations for internal partners and customers.
Oversee labor planning, workforce optimization, inventory control, replenishment, cycle counting, product availability, and first-in, first-out compliance.
Build relationships with Supply Chain, Operations, Sales, Marketing, Finance, Business Development, Account Management, IT, vendors, and other stakeholders.
Represent the organization with key partners and serve as an escalation point for major operational accounts.
Ensure compliance with safety, sanitation, food handling, and regulatory requirements.
Establish and monitor key performance indicators for warehouse productivity, inventory accuracy, route productivity, product profitability, fulfillment quality, and service.
Analyze financial and operational data to forecast needs, manage budgets, control costs, and drive performance improvements.
Identify opportunities to improve margins, productivity, service levels, and warehouse scalability.
Provide executive-level reporting and support pricing strategies and product-mix optimization for vending machines and markets.
Ensure reliable product availability, timely service, and professional interactions that meet or exceed customer expectations.
Conduct periodic customer and site visits, review performance, and implement corrective actions to maintain satisfaction.
Partner with Route Management to meet client fulfillment expectations, using feedback on mispicks and service gaps to identify root causes and implement corrective actions that improve order accuracy and prevent recurrence.
Collaborate with IT and technical teams to implement and maintain warehouse management systems, telemetry, routing software, market platforms, cashless payment systems, and reporting tools.
Coordinate equipment installation, removal, placement, and maintenance with technical and field operations teams.
Travel approximately 25–35% between operating locations across the assigned region, with regular on-site visits supporting local teams, operational reviews, customer relationships, and new business launches and expansions. Visits include walking warehouse floors and reviewing market, vending, and office coffee operations.

Desired Qualifications

Experience with route-based distribution, vending, micro markets, or related technology.

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Director of Warehouse Operations leads safe, efficient, and scalable warehouse operations supporting our Market and Vending divisions. Success is defined by improving productivity, inventory accuracy, profitability, customer satisfaction, and team performance while executing strategies that support long-term growth.

Operational Leadership

Lead and inspire warehouse and cross-functional teams to achieve operational excellence and long-term business objectives.
Foster accountability, collaboration, and continuous improvement while coaching managers and developing emerging leaders for future growth and succession.
Develop and implement SOPs that create consistent, efficient operations for internal partners and customers.
Oversee labor planning, workforce optimization, inventory control, replenishment, cycle counting, product availability, and FIFO compliance.
Build strong relationships with Supply Chain, Operations, Sales, Marketing, Finance, Business Development, Account Management, IT, vendors, and other stakeholders.
Represent the organization with key partners and serve as an escalation point for major operational accounts.
Ensure compliance with safety, sanitation, food handling, and regulatory requirements.

Performance & Financial Management

Establish and monitor KPIs for warehouse productivity, inventory accuracy, route productivity, product profitability, fulfillment quality, and service.
Analyze financial and operational data to forecast needs, manage budgets, control costs, and drive performance improvements.
Identify opportunities to improve margins, productivity, service levels, and warehouse scalability.
Provide executive-level reporting and support pricing strategies and product-mix optimization for vending machines and markets.

Customer Service & Relationship Management

Ensure reliable product availability, timely service, and professional interactions that meet or exceed customer expectations.
Conduct periodic customer and site visits, review performance, and implement corrective actions to maintain satisfaction.
Partner with Route Management to meet client fulfillment expectations, using feedback on mispicks and service gaps to identify root causes and implement corrective actions that improve order accuracy and prevent recurrence.

Equipment & Technology Oversight

Collaborate with IT and technical teams to implement and maintain warehouse management systems, telemetry, routing software, market platforms, cashless payment systems, and reporting tools.
Coordinate proper equipment installation, removal, placement, and maintenance with technical and field operations teams.

Bachelor’s degree in operations, supply chain, logistics, business, or a related field, or equivalent experience.
5+ years of progressive leadership experience in warehouse, distribution, logistics, or supply chain operations.
3+ years leading multi-site or complex operations and management teams.
Strong knowledge of warehouse management systems, inventory controls, FIFO practices, and operational KPIs.
Demonstrated success improving productivity, service, cost performance, and operating margins.
Strong analytical, financial, communication, and team-development skills.
Experience with route-based distribution, vending, micro markets, or related technology is preferred.

Location(s) & Logistics:

Approximately 25–35% travel between operating locations across assigned region is required.
Regular on-site visits support local teams, operational reviews, customer relationships, and new business launches and expansions.
Visits include walking warehouse floors and reviewing market, vending and office coffee operations.

About the Company

Continental Services

Contract dining and corporate catering services

Continental Services is a contract dining management company that provides fresh, handcrafted food for corporate workplaces, grab-and-go pantry-style vending, special events, and luxury yachts. The company runs on long-term contracts and event-based services, delivering tailored dining solutions through on-site staffing, menu design, catering operations, and specialized yacht provisioning. By managing client needs end-to-end, Continental ensures high-quality food and reliable service for businesses, events, and luxury vessels. What sets Continental apart is its collaborative culture, flexible hours, and a track record of adapting to crises (notably its COVID-19 response, where it fed frontline health workers), along with its focus on reimagining workplace dining. The company’s goal is to be a trusted partner for corporate dining, events, and luxury hospitality by delivering customized, consistent, and dependable food experiences while supporting clients’ operational needs.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: 1989

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