Senior AI Engineer

Aircall, Dialpad, RingCentral & Zoom Phone are the best business phone systems for sales teams. Your company has a large inside sales team and you're in the market for a new business phone system - but you want to make sure you're quoting providers that are actually built for sales organizations. In this video, I share the four business phone systems that stand out above the rest for companies with inside sales teams in 2026 - Aircall, Dialpad, RingCentral, and Zoom Phone - and what makes each one a great fit. Which business phone systems should your company be quoting? Ask me today. About me. Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks. Transcript. Your company has a large inside sales team and you're in the market for a new business phone system - but you want to make sure you're quoting the providers that are actually built for sales organizations, not just any generic phone system. In this video, I share the patterns I've discovered from helping several companies with large inside sales teams find the right phone system in 2026, and the four providers that stand out above the rest. Want my recommendations on the best business phone systems for your sales team? Ask me today. My Recommendation If your company has 25 or more employees and you'd like my recommendations on the best business phone systems to quote, send me an email or give me a call at 714.593.0011. Don't start calling these companies on your own and trying to figure it all out - it's too much information and you won't get as good of pricing. I will get you better pricing on the vendors of your choice, get you to the right vendors faster, and help you avoid mistakes along the way. I've been a broker in this industry for over 20 years and I love talking about this stuff. Join the thousands of other companies who have used me to help their company make a better decision in a fraction of the time. Also don't forget to subscribe to the YouTube channel and go check out AeroComInc.com - you can rate and review providers, read reviews, and filter providers by features. What Do I Mean by Sales Teams? Before jumping in, let me define what I mean by sales teams. I am talking about inside salespeople - people who are taking a lot of calls or making a lot of calls internally. I am not talking about outside salespeople who are out and about operating off their cell phones and not really tied to a phone system. I am specifically talking about telesales teams making outbound calls, taking inbound calls, and closing sales on the phone. Those are the types of organizations these four providers are best suited for. One more thing - every company has unique requirements, so the matrix of providers and features is real. What I am sharing is the pattern I have seen when helping companies with large inside sales teams. Take it as a strong starting point, not a one size fits all answer. 1. Aircall Aircall does a great job for sales based organizations. Their platform runs on Twilio, is very user friendly, and caters itself well to inside sales teams. Their standout feature - and the one that actually won over one of my customers - is the ability to provide phone numbers tagged as mobile numbers, or to port existing mobile phone numbers into the platform. Here is why that matters. My customer's salespeople were bypassing the company phone system entirely and making outbound calls from their personal cell phones because customers were more likely to pick up for a mobile number than a business line. Aircall solved that problem by giving them numbers that showed up as mobile on caller ID, while keeping everything inside the company's phone system so management could track and monitor calls. If outbound call pickup rates are a problem for your sales team, Aircall has a solution that most providers simply do not offer. 2. Dialpad Dialpad is another strong performer for sales teams in 2026. They have a great user experience, a great admin platform, strong customer service, and a solid reputation for service quality. But what sets Dialpad apart for sales teams specifically is their AI. Dialpad was one of the first providers to pioneer automatic CSat scores and automatic call scores - AI grades every single call your salespeople make or receive and tells them how they did. They also have Agent Assist Cards, which pop up in real time during a call when a specific topic comes up - a competitor name, a product - and give the salesperson an instant link to a battle card or product description right on their screen. Better information in the moment leads to better calls, better customer experiences, and ultimately better sales. 3. RingCentral RingCentral has always been a market leader and they remain one of the top options for companies with inside sales teams. They have a strong user experience, a strong admin experience, and they have invested heavily in AI to keep pace with the competition. Their Teams integration is excellent - the RingCentral app embeds directly inside Teams in the left-hand sidebar, so salespeople who live in Teams can access the RingCentral phone system without ever leaving the app. The newest addition specifically for sales teams is a product called ACE. ACE gives real time AI analytics to both salespeople and their managers - customer sentiment, talk speed, greeting accuracy, and every other metric your company wants to grade sales calls on. It surfaces that information immediately after every call so reps can self-correct and managers always know how the team is performing. 4. Zoom Phone Zoom Phone rounds out the list and I have had a lot of success placing companies with large inside sales teams on Zoom. They have a great user experience, a great reputation for service quality and customer service, a strong admin experience, and excellent Teams integration. Their AI tool for sales teams is called the Zoom Revenue Accelerator. It gives both reps and managers deep analytics on every call - talk to listen ratio, talk speed, next steps, customer sentiment, and more. Reps can pull any call and ask AI how they did, what they can improve, and what the next steps are with a specific customer. Managers can pull any rep's calls and ask AI to surface coaching opportunities or flag accounts that are close to closing. The tool can even generate a follow up email automatically after a call. Zoom also has a real time analytics feature - formerly called Power Pack, now rebranded - that shows which reps are logged in, how many customers are on hold, and key queue metrics in real time. And Zoom does not charge the cost recovery and E911 fees that most other providers tack on, which makes them around $5 per user per month less expensive than competitors charging those fees. Great tools and great pricing - a strong combination for sales teams. The Bottom Line Those are the four business phone system providers I consistently recommend for companies with large inside sales teams in 2026 - Aircall, Dialpad, RingCentral, and Zoom Phone. Each brings something unique to the table, and the right fit for your company depends on your specific requirements. Do not call these providers directly and ask for pricing and a demo on your own. Send me an email or give me a call at 714.593.0011. My specialty is companies with 25 to around 5,000 employees. I will tell you which of these providers is the best fit for your organization, introduce you to the right salespeople, get you a great demo, and make sure your company gets significantly better pricing than going direct. And I do not charge you anything - the providers pay my broker fee. Don't forget to subscribe to the YouTube channel and check out AeroComInc.com. Thanks for watching - I'll catch you on the next one.

UJET ranked #1 overall in Info-Tech's 2026 midmarket CCaaS Data Quadrant. Customer Experience AI company posted the highest composite satisfaction score in the category (8.6/10) and led nine of eleven vendor capability areas SAN FRANCISCO - July 23, 2026 - UJET, a Customer Experience AI platform, today announced that UJET CCaaS has been listed as the #1 ranked product in Info-Tech's 2026 Contact Center as a Service - Midmarket Data Quadrant Report powered by SoftwareReviews. UJET ranked first among the 11 eligible products assessed. Fourteen CCaaS products were evaluated overall, including Nextiva Contact Center, Gladly, RingCX, Aircall, Dialpad, Vonage, and Twilio Flex. UJET was placed in the Leader quadrant and earned a composite satisfaction score of 8.6/10, the highest score among all midmarket CCaaS vendors evaluated in the report. The rankings draw on 317 verified reviews from IT and business professionals. UJET's placement reflects 33 verified end-user reviews and includes: * A +96 Net Emotional Footprint, with 97% of user sentiment rated positive * A 96% likeliness to recommend score * 91% overall vendor capability satisfaction - first in the category * Recognition as Top Product in nine of eleven vendor capability areas, including Ease of Implementation (94%), Usability and Intuitiveness (93%), Vendor Support (92%), and Business Value Created (90%) The recognition follows UJET's recent launch of Agentic Experience Orchestration (AXO), a persistent AI layer that unifies CX data and enterprise systems, automates agent workflows, and consolidates the applications human agents typically juggle during a customer interaction. As AXO moves toward general availability in the second half of 2026, users rated UJET 92% on Product Strategy and Rate of Improvement - the report's measure of whether a vendor is delivering on continuous innovation. "This recognition comes directly from the people who are responsible for delivering great customer experiences on UJET's platform every day, validating our performance where the work is the hardest: implementation, support, and delivering measurable business value," said Vasili Triant, CEO at UJET. "That customer trust is the foundation for everything we do at UJET, from modernizing CX with our AI-first CCaaS platform, to accelerating transformations with our AI solutions, to our upcoming, next-gen AXO platform." "I am thrilled that UJET has received recognition in SoftwareReviews' midmarket CCaaS landscape. UJET combines a modern, digitally oriented contact center platform, which has attained strong customer satisfaction scores from users. In particular, customers highlight UJET for improving their productivity, supporting innovation, and maintaining a constructive vendor relationship. Midmarket organizations should still assess integration requirements, operating complexity, and commercial fit against their specific environment, but UJET deserves serious consideration alongside the likes of RingCX, Dialpad, and others," said Thomas Randall, Research Lead, Info-Tech Research Group. Info-Tech's SoftwareReviews reports evaluate and rank products based on feedback from technology and business leaders and end users. Evaluations and rankings are based on 100% user review data and are free of traditional non-data-driven components such as analyst opinion. The full report is available at www.ujet.cx. About UJET. UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. Ujet Inc. infuse agentic AI across every aspect of the customer journey - from build and deployment, to end-customer, agent, and supervisor experiences - to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. About Info-Tech: SoftwareReviews. SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software. Visit softwarereviews.com. Media contact. Jake Scearbo

How Agentic AI is improving customer experience. Harry Thomas 20/07/2026 Artificial intelligence has spent the last few years helping businesses work faster. It can summarise conversations, generate content, analyse data, and support employees with information when they need it. But a new phase of AI is now emerging, one that doesn't just assist people but actively acts on their behalf. Known as Agentic AI, this next generation of technology is helping businesses automate routine tasks, improve customer interactions and unlock new levels of efficiency. Why Agentic AI Is Different Unlike traditional AI tools that wait for instructions, Agentic AI is designed to understand context, make decisions, complete tasks and continuously learn from interactions. It can answer customer enquiries, perform multi-step actions, follow up on outcomes, route conversations to the right people, and provide personalised support without constant human intervention. At Simoda, Simoda Limited is helping organisations unlock the real-world benefits of Agentic AI through its partnership with Dialpad. Rather than focusing on technology for technology's sake, Simoda Limited focus on solving genuine business challenges. The result is improved customer service, higher productivity, better employee experiences, and measurable returns on investment. One area where Agentic AI is delivering immediate value is customer communications. Many businesses face the same challenges. Customers wait too long for answers. Teams spend time handling repetitive requests. Managers struggle to gain visibility into customer interactions. Meanwhile, customer expectations continue to grow. Fortunately, Agentic AI addresses these challenges directly. Turning Agentic AI into Real Business Results Through its partnership with Dialpad, Simoda is helping organisations move beyond AI experimentation and achieve tangible business outcomes. By applying AI-powered communications technology to real-world operational challenges, businesses can improve efficiency while creating better customer experiences. The following examples show how Agentic AI has already had a positive impact on some of its existing customers. Improving customer experience in the automotive sector. A vehicle dealership specialising in car sales, servicing and MOT bookings faced a familiar challenge. Long wait times, calls being transferred between departments, and limited opening hours were creating frustration for customers. Test drive requests often reached the wrong team, while service and MOT enquiries added pressure to already busy employees. By implementing Agentic AI through Dialpad, Simoda helped transform the customer journey. Calls are now answered instantly, regardless of the time of day. Customers can book test drives, service appointments and MOTs without waiting to speak with an employee. Appointment confirmations are sent automatically, creating a seamless experience from start to finish. As a result, the dealership now benefits from 24/7 availability. Customer experience has improved significantly, productivity has increased and the business can clearly demonstrate a return on investment. In addition, AI-generated customer satisfaction insights provide visibility into every interaction without requiring customers to complete surveys. Most importantly, customers receive the support they need whenever they need it. Streamlining insurance customer service and compliance. An insurance provider specialising in car insurance, breakdown cover and GAP insurance faced a different set of challenges. Identity verification took time, customers frequently contacted the business with routine policy questions, and supervisors struggled to monitor every interaction. At the same time, maintaining compliance across large volumes of calls remained an ongoing concern. To address these issues, Simoda introduced Agentic AI capabilities through Dialpad's AI-powered communications platform. Now, customers receive immediate responses to many of their enquiries. Questions about policy renewals, costs, cover levels and policy details can often be resolved without human intervention. Furthermore, the system can complete identity verification before passing a customer to an advisor when required. Claims information, renewal documentation and policy details can also be delivered automatically. Consequently, customers receive answers faster while agents spend more time dealing with complex or urgent cases. The benefits extend beyond the customer experience. Supervisors receive alerts when customer frustration is detected during a call. Additionally, AI-powered agent assistance provides compliance guidance, relevant information and recommended scripts based on the live conversation. As a result, agents receive real-time support without interrupting the customer journey. The organisation now operates with round-the-clock availability. Training time for new recruits has fallen, compliance is easier to monitor, and staff feel more supported in their roles. Meanwhile, productivity has increased without the need to increase headcount significantly. Why Businesses Are Partnering with Simoda and Dialpad As with everything Simoda Limited do, its approach to implementing Agentic AI within an organisation is outcome-first. Through its partnership with Dialpad, Simoda Limited help organisations identify where Agentic AI can deliver the greatest impact. Whether the goal is improving customer service, supporting employees, increasing efficiency or strengthening compliance, the technology must align with genuine business objectives. Unlike many AI projects that remain stuck in the planning phase, its focus is on delivering measurable results. By combining Simoda's expertise in business communications with Dialpad's innovative platform, organisations can introduce AI-powered communications without unnecessary complexity or disruption. As AI continues to evolve, organisations are moving beyond experimentation. They want practical solutions that improve customer experience, increase productivity and deliver measurable outcomes. Agentic AI is making that possible today. Exploring Agentic AI for Your Organisation Businesses that succeed with Agentic AI will not view it as a standalone technology project. Instead, they will use it to create smarter customer journeys, empower employees and improve operational performance. The organisations already seeing results are focusing on outcomes such as faster response times, improved customer satisfaction, stronger compliance, greater efficiency and increased productivity. If you're exploring how Agentic AI could transform your customer communications, improve service delivery and unlock new efficiencies, speak to Simoda. As a trusted Dialpad partner, Simoda Limited can help you identify the opportunities within your organisation and build a solution that delivers genuine business outcomes.