Entry Level Computer Repair Technician

About the role

Second Life Mac is hiring an Entry Level Computer Repair Technician (Mac and iPad). This role is for someone with at least a year of repair experience who wants to build a career in Apple repair. You will be responsible for diagnosing, repairing and refurbishing Apple devices, mainly MacBooks and iPads. 

• Pay: $18.50 per hour 

• Experience: 1+ year of repair experience required 

• Location: Skokie, IL - on-site in our warehouse 

• Type: Full-time 

What you'll do

You'll start by shadowing experienced teammates and handling simpler repairs, then take on more as your skills grow. Day to day, you'll learn to: 

• Test MacBooks and iPads to find what's wrong, using Apple diagnostics and hands-on checks 

• Replace common parts like screens, batteries, keyboards, trackpads and charging ports 

• Take devices apart and put them back together safely, using precision tools and anti-static (ESD) practices 

• Clean, grade and refurbish devices so they're ready for their next owner 

• Double-check your work with quality tests before a device moves on 

• Log each repair and the parts used in our tracking system 

• Keep parts organized and your workbench clean and safe 

Who we're looking for

Required 

• At least 1 year of hands-on repair experience with electronics, such as phones, computers, tablets or game consoles 

• Comfortable using precision tools and working with small screws, delicate connectors and adhesives 

• Patient and detail-oriented, with a careful, methodical approach 

• Enjoy solving problems and learning new skills 

• Follow instructions and processes closely 

• Show up reliably and work well with a small team 

• Can sit or stand at a workbench for long periods and lift up to 25 lbs 

Bonus points (not required) 

• Repair experience on Apple devices specifically 

• Familiarity with Mac computers or iPads as a user 

• Any warehouse, refurbishment or retail repair experience 

Where you'll work

You'll be based in our warehouse, working alongside a small team of repair technicians. With a team this size, you'll get plenty of one-on-one help while you learn, and your progress will be noticed. Everyone pitches in, so you may also help with receiving, testing or shipping. 

• On-site, warehouse setting with a dedicated repair workspace 

• Small, collaborative team of about 4 people 

• Schedule: Monday through Friday from 7am to 3:30pm, 5pm if overtime is assigned 

What we offer

• $18.50 per hour, increases at 3 and 6 months of employment. 

• Real, in-demand skills for a career in tech repair 

• Benefits, health insurance, PTO, holidays, etc. 

• Employee discounts on refurbished Apple device 

Our Core Values
Our core values define how we show up every day—for our teammates, our clients, and our work. They guide our decisions, set our standards, and shape our culture.

• We are a Joy to Work With, bringing positive energy, humility, and respect while communicating openly and supporting one another.
• We Win the Day by taking consistent action and holding a high daily standard, knowing long-term success is built through steady progress and accountability.
• We operate with a strong Sense of Urgency, acting quickly on what matters, staying organized, and taking ownership without procrastination.
• We are Growth Minded, continuously seeking feedback, learning, and improvement, and embracing the discomfort that comes with getting better.
• We Flow Forward by staying calm, learning from setbacks, and maintaining momentum—focused on progress, not perfection.

EEO Statement

Second Life Mac is an equal opportunity employer and is committed to cultivating a diverse, equitable, and inclusive workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, creed, ancestry, national origin, citizenship status, age, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, marital status, military or veteran status, disability, medical condition, genetic information, arrest or conviction history (where permitted by law), or any other status protected by applicable federal, state, or local law.

Employment decisions are based on qualifications, merit, and business needs. Second Life Mac provides reasonable accommodations to qualified individuals with disabilities, individuals with sincerely held religious beliefs or practices, and individuals with pregnancy-related conditions, in accordance with applicable law. Discrimination, harassment, and retaliation of any kind are strictly prohibited.