About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

AI Business Analyst

The AI Business Analyst is a consultative role focused on aligning AI capabilities with client business needs. This individual will identify opportunities for AI-driven efficiencies, lead envisioning sessions, and champion adoption of Microsoft 365 Copilot and related AI tools. They will act as a bridge between business stakeholders and technical teams, ensuring AI solutions deliver measurable value.

Key Responsibilities:

·       Business Process Analysis: Assess client workflows to identify high-value AI use cases and map AI and Automation capabilities to business objectives.
·       Solution Design: Develop AI-enabled business solutions leveraging Microsoft 365 Copilot and Power Platform tools.
·       Governance & Strategy: Contribute to AI governance frameworks, define KPIs, and ensure ethical and compliant AI usage.
·       Communication: Translate technical AI concepts into clear, actionable insights for business leaders; create demos and presentations to showcase AI benefits.
·       Collaboration: Work closely with technical analysts and client teams to ensure feasibility and alignment of proposed solutions, as well as project outcomes.
·       Prompt Engineering & Agent Strategy: Develop effective prompt templates and identify opportunities for custom Copilot Agents to address specific business needs.
·       AI Readiness: Evaluate and prepare the client’s environment for AI deployment by checking data availability, licensing, and security/compliance alignment, and coordinate with technical teams to remediate any gaps before Copilot rollout.
·       User Adoption & Training Support – Collaborate on user enablement efforts to drive Copilot adoption, including delivering initial training, creating how-to guides, and supporting change management initiatives.
·       SmartShift Academy Content Management – Develop, curate, and maintain AI training and enablement content (e.g. tutorials, guides, success stories) and ensure it’s accessible via Courser’s SmartShift Academy platform for employees and clients.
·       Adoption Metrics & Value Realization (ROI Management): Monitor Copilot usage and adoption metrics (e.g. active users, frequency of use) and quantify the impact on productivity (time saved, output quality), then refine the AI roadmap based on these insights.
·       Continuous Innovation & AI Trend Integration: Stay up to date with emerging Microsoft AI features (such as new Copilot capabilities, Copilot Studio agent tools, or relevant Azure AI services) and proactively incorporate those into solution proposals and strategy updates.
·       AI Champion Program & User Community: Establish an internal “AI Champions” network at customer organizations to foster peer learning and sustain Copilot adoption.
·       Copilot Readiness Workshop Delivery: Plan and facilitate comprehensive readiness workshops to ensure clients’ environments and teams are fully prepared for Copilot deployment, including technical audits (licensing, security, data access) and interactive sessions with business stakeholders to identify high-value use cases and change management needs.
·       Change Management: Lead the human side of AI adoption by anticipating how change affects people, reducing disruption, and keeping teams confident and supported. Apply proven change management frameworks (e.g., Kotter’s 8-Step) to guide employees through new AI-enabled workflows.
·       Prospect & Customer Advising: Lead discovery and advisory conversations with prospects and customers to shape AI initiatives, clarify outcomes, and align AI investments to business value.
·       Solutions architecting: Partner with Sales and Account Managers during pre-sales to scope AI opportunities, support solution positioning, and reduce deal risk through informed discovery.
·       Agent Design, Build, and Delivery: Use Courser’s Agent Builder Process to design, document, test, and deliver customer-specific Copilot Agents.
·       Facilitate AI READY workshops: Lead outcome-driven workshops (use-case envisioning, AI roadmap definition, adoption planning) with executive and functional stakeholders. Synthesize findings into executive-ready readouts that drive clear go / no-go and sequencing decisions.
·       Economic Value Translation: Frame AI recommendations in terms of productivity lift, cost-to-serve reduction, risk mitigation, and operating leverage. Support leadership with clear tradeoffs and sequencing options tied to financial outcomes—not technical preference.
Qualifications:
·       Bachelor’s degree in Business, Information Systems, or related field.
·       Strong understanding of Microsoft 365 Copilot capabilities and AI fundamentals.
·       Experience in business analysis, process improvement, or technology consulting.
·       Excellent communication and change-management skills.
·       Familiarity with Microsoft ecosystem (Power BI, Power Platform) and prompt engineering for AI tools.
Preferred Technical Skills:
·       AI Business Professional (AB-730)
·       AI Transformation Leader (AB-731)
·       Microsoft 365 Copilot & AI Administration Fundamentals (AB-900)

Preferred Soft Skills:

·       Strategic Thinking & Business Acumen

Systems Thinking: Ability to understand how AI solutions impact broader business processes and outcomes.
Problem Solving: Comfort navigating ambiguity and identifying high-value opportunities for AI applications.
Decision-Making: Balancing technical feasibility, business value, and user impact when recommending solutions.

· Communication & Influence

Stakeholder Engagement: Skilled at building trust with clients, executives, and cross-functional teams.
Storytelling with Data: Translating complex AI insights into clear, compelling narratives for business audiences.
Active Listening: Drawing out client needs and pain points through thoughtful questioning and empathy.

· Change Leadership

Change Management Mindset: Understanding how to guide individuals and teams through AI-driven transformation.
Coaching & Enablement: Supporting users in building confidence and capability with new AI tools.
Resilience & Adaptability: Navigating evolving technologies and organizational dynamics with flexibility.

· Collaboration & Facilitation

Workshop Facilitation: Leading engaging, outcome-driven sessions to co-create AI use cases and roadmaps.
Cross-Functional Collaboration: Partnering effectively with technical analysts, project managers, and client teams.
Conflict Resolution: Managing differing perspectives and aligning stakeholders toward shared goals.

· Innovation & Curiosity

Continuous Learning: Staying current on AI trends, Microsoft certifications, and emerging AI capabilities.
Creative Thinking: Exploring novel ways to apply AI to solve business challenges.
Bias Awareness: Recognizing ethical considerations and promoting responsible AI practices.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

·       Competitive benefits package, including medical, dental, vision, and life insurance
·       401(k) company match
·       Flexible vacation time*
·       Paid sick time
·       10 Holidays including your Birthday and a Floating Holiday!
·       Healthy Lifestyle reimbursement
·       Membership Subsidy
·       40 Hours for Volunteer Time
·       Paid parental leave
·       Reimbursement for ongoing certifications

*Flexible vacation time after completing one full year of employment. For the first year of employment,
   full-time team members are provided 10 vacation days.

Physical Demands and ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

·       This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer.
·       The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding.
·       This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods.
·       The employee may be required to occasionally lift or move up to 10 pounds.
·       Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Americans with Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

About the company

Courser is a collective that grows IT service providers by acquiring or taking significant stakes in MSPs and related tech firms and then expanding them through shared resources and a dedicated growth platform. It partners with or buys Managed Service Providers to form a “family of companies” and offers access to a Third Party Advertising platform to unlock new business opportunities. It also provides funding and hands-on operational support to business owners, helping them scale and improve opportunities for employees and customers. What sets Courser apart is its portfolio-based approach built on a proven value-creation process, demonstrated through its founding company Palmetto Technology Group, and its ability to combine strategic acquisitions, platform-enabled growth, and advertising partnerships under one umbrella. The goal is to help IT service providers, especially MSPs, join a larger organization to accelerate growth, increase profitability, and better serve clients.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Greenville, South Carolina

Founded

2007

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Simplify's Take

What believers are saying

Courser ranked No. 957 on the 2026 Inc. 5000, confirming rapid growth.
June 2026 executive hires signal readiness for larger scale and tighter controls.
Shore Capital lists Courser among 2026 portfolio winners, supporting follow-on capital access.

What critics are saying

Courser's roll-up model depends on continuous acquisitions; deal slowdown breaks growth by 2027.
Debt financing upsize in June 2025 increases leverage pressure if synergies lag.
Integration missteps across 16 acquisitions can erode service quality and trigger customer churn.

What makes Courser unique

Shore Capital backed Courser since March 2022, enabling disciplined MSP roll-ups.
Courser standardizes back-office, finances, HR, and ConnectWise across acquired MSPs.
Its seller-friendly deals mix cash and 30-40% rollover equity, retaining operators.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

Paid Sick Leave

Parental Leave

Professional Development Budget

Professional Certification Support

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 2%

GlobeNewswire

Aug 11th, 2026

Courser ranked No. 957 on the 2026 Inc. 5000 list of America's fastest-growing private companies.

Courser ranked No. 957 on the 2026 Inc. 5000 list of America's fastest-growing private companies. Third consecutive Inc. 5000 appearance reflects the company's continued momentum as it helps small and mid-sized businesses embrace AI, strengthen cybersecurity, and modernize IT through a nationwide network of trusted local managed service providers. August 11, 2026 08:00 ET | Source: Courser GREENVILLE, S.C., Aug. 11, 2026 (GLOBE NEWSWIRE) - Courser, a leading managed IT services platform, today announced it has been ranked No. 957 on the 2026 Inc. 5000, the annual ranking of America's fastest-growing private companies. This marks the third consecutive year Courser has earned a place on the Inc. 5000. The recognition reflects Courser's continued momentum as organizations across the country increasingly turn to trusted technology partners for guidance on artificial intelligence, cybersecurity, and the evolving demands of modern IT. The Inc. 5000 is the nation's most prestigious ranking of independent, entrepreneurial businesses. Each year, it recognizes companies that demonstrate exceptional growth while driving innovation, creating jobs, and shaping the future of the U.S. economy. Past honorees include Microsoft, Meta, Oracle, Chobani, and Patagonia. "Businesses aren't looking for more technology. They're looking for trusted partners who can help them make smart technology decisions that move their business forward," said Reed Wilson, Chief Executive Officer of Courser. "Our growth reflects the value of combining the strength of outstanding local managed service providers with the scale, resources, and expertise of a national platform. Every company that joins the Courser network makes that platform stronger, and together we're helping more businesses confidently adopt AI, secure their IT environments, and prepare for the future." As businesses face mounting pressure to modernize operations while managing cybersecurity risks and rapid advances in artificial intelligence, Courser continues to expand its nationwide platform of leading regional managed service providers. The company equips its partners with enterprise-scale resources, technology partnerships, operational support, and strategic guidance, enabling them to deliver sophisticated technology solutions while preserving the local relationships and personalized service their customers value. The ranking comes during a period of continued expansion for Courser as the company grows its nationwide network of managed service providers and invests in the people, technology, and operational capabilities that help regional partners deliver AI, cybersecurity, and modern IT services to businesses across the country. These investments strengthen Courser's ability to help small and mid-sized businesses navigate an increasingly complex technology landscape while giving local providers the scale and capabilities needed to compete in a rapidly evolving market. Earning a place among the top 1,000 companies on the Inc. 5000 underscores the growing demand for Courser's approach of pairing trusted local expertise with enterprise-scale resources to help organizations turn technology into a competitive advantage. For the complete 2026 Inc. 5000 rankings and company profiles, visit www.inc.com/inc5000. "Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still," said Mike Hofman, editor-in-chief of Inc. "Their growth reflects more than strong financial performance. It reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement." Inc. will celebrate this year's honorees at the 2026 Inc. 5000 Conference & Gala, taking place October 14-16 in Dallas. For the complete 2026 Inc. 5000 list, company profiles and searchable database, visit www.inc.com/inc5000. About Courser Courser is a leading managed IT services platform dedicated to helping small and mid-sized businesses thrive in an era of rapid technological change. Through a nationwide network of 15+ trusted local managed service providers, Courser helps organizations put AI to work, modernize their IT environments, and build the operational foundation for lasting growth. By combining local expertise and personalized service with enterprise-scale resources, technology partnerships, and operational support, Courser enables businesses to move with confidence into what's next, unlocking new possibilities and creating competitive advantage at every stage. The company's mission is to make advanced technology more accessible, practical, and impactful for the organizations that power local economies across the United States. About Inc. Inc. is the leading media brand and playbook for entrepreneurs and business leaders shaping its future. Through its journalism, Inc. informs, educates, and elevates the profile of the innovators, risk-takers, and business builders creating the future of commerce. Inc. is published by Mansueto Ventures LLC alongside Fast Company. For more information, visit www.inc.com. Mike Bradshaw Connect Marketing for Courser P: (801) 373-7888 E: [email protected]

ABF Journal

Jun 13th, 2025

TPG Twin Brook Agents Debt Financing to Support Shore Capital and Columbia Home Services

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Courser

AI Business Analyst

About the job