Full-Time
Customer Service Team Lead
Promenade
51-200 employees
B2B e-commerce platform with POS
Compensation Overview
$22 - $25/hr
Santa Monica, CA, USA
Remote
 Customer Experience & Support (1) |
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- There are no explicit mandatory requirements stated in the posting.
- Team Leadership: Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
- Customer Support: Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
- Performance Management: Monitor team performance, set goals, and provide regular feedback and coaching.
- Process Improvement: Identify opportunities to streamline processes and improve efficiency within the team.
- Collaboration: Work closely with other departments to ensure seamless communication and collaboration.
- Problem-Solving: Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
- A natural people person and relationship builder
- Passion about serving small businesses and being part of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus) or customer support, including phone, email, and/or chat
Promenade provides specialized e-commerce solutions for small and medium-sized B2B retailers in niche sectors such as florists, restaurants, liquor stores, and butcher shops. It offers a platform that combines point-of-sale (POS) systems, online ordering, and marketing tools to help businesses manage operations more efficiently and grow revenue, while reducing reliance on third-party services that charge high fees. The company earns subscription fees for its platform plus extra services like marketing and customer support. What sets Promenade apart is its tailormade approach for local, independent businesses, delivering an end-to-end solution that covers sales, online presence, and marketing within one platform. The goal is to help these businesses attract and retain customers, improve profitability, and operate more efficiently.
Company Size
51-200
Company Stage
Series B
Total Funding
$18.2M
Headquarters
Santa Monica, California
Founded
2011
Simplify's Take
What believers are saying
- Restaurants adopt direct platforms, avoiding third-party fees since 2022 expansion.
- Florist POS launched July 7, 2022, streamlines online and in-store management.
- Users achieve over 40% annual growth via SEO and direct ordering tools.
What critics are saying
- Square undercuts with lower-cost POS, capturing clients in 6-12 months.
- Toast erodes restaurant share with 40% SMB growth in 12-18 months.
- California AB-1234 mandates fragment liquor network, spiking costs by July 2026.
What makes Promenade unique
- Promenade tailors e-commerce and POS for florists, restaurants, and liquor stores.
- Evolved from BloomNation founded in 2010 to avoid third-party wire fees.
- Integrates online ordering, inventory, and marketing without aggregator commissions.
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Your Connections
People at Promenade who can refer or advise you
Benefits
Remote Work Options
Professional Development Budget
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Hybrid Work Options
Equity/Stock options
Transportation coverage