Full-Time
Customer Service Team Lead
Confirmed live in the last 24 hours
Promenade
51-200 employees
E-commerce solutions for niche businesses
Compensation Overview
$23 - $25Hourly
Mid
Remote in USA
- Experience in customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- Excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Natural people person and relationship builder
- Passionate about serving small businesses and being part of a growing startup
- Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
- Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
- Monitor team performance, set goals, and provide regular feedback and coaching.
- Identify opportunities to streamline processes and improve efficiency within the team.
- Work closely with other departments to ensure seamless communication and collaboration.
- Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
- Helping customers and partners use our Promenade products to change the way local businesses connect with their community.
Promenade provides e-commerce solutions specifically designed for small and medium-sized businesses in niche markets like florists, restaurants, liquor stores, and butcher shops. Their platform includes point-of-sale (POS) systems, online ordering features, and marketing tools, enabling these businesses to manage their operations more effectively and reduce reliance on costly third-party services. Unlike many competitors, Promenade focuses on tailored solutions for each type of business, helping them enhance their online presence and improve operational efficiency. The company's goal is to support local, independent businesses in increasing their revenue and profitability through a subscription-based model that also offers additional services like marketing and customer support.
Company Stage
Series B
Total Funding
$18.2M
Headquarters
Santa Monica, California
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Growing demand for integrated e-commerce solutions boosts Promenade's market potential.
- AI-driven marketing tools enhance Promenade's personalized customer engagement capabilities.
- Subscription-based models align with Promenade's predictable cost structure, attracting small businesses.
What critics are saying
- Competition from larger platforms like Shopify threatens Promenade's market share.
- DIY e-commerce solutions may reduce demand for Promenade's specialized services.
- Economic downturns could impact revenue from non-essential goods, affecting Promenade's clients.
What makes Promenade unique
- Promenade offers specialized e-commerce solutions for niche markets like florists and restaurants.
- The platform integrates online and offline sales, enhancing omnichannel retailing for small businesses.
- Promenade reduces dependency on third-party services, offering a comprehensive suite of tools.
Help us improve and share your feedback! Did you find this helpful?