Full-Time
Customer Service Team Lead
Confirmed live in the last 24 hours
Promenade
51-200 employees
E-commerce solutions for niche businesses
Compensation Overview
$23 - $25Hourly
Junior, Mid
Remote in USA
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
- Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
- Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
- Monitor team performance, set goals, and provide regular feedback and coaching.
- Identify opportunities to streamline processes and improve efficiency within the team.
- Work closely with other departments to ensure seamless communication and collaboration.
- Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
- Helping customers and partners use our Promenade products to change the way local businesses connect with their community.
Promenade provides e-commerce solutions specifically designed for small and medium-sized businesses in niche markets like florists, restaurants, liquor stores, and butcher shops. Their platform includes point-of-sale (POS) systems, online ordering features, and marketing tools, enabling these businesses to manage their operations more effectively and reduce reliance on costly third-party services. Unlike many competitors, Promenade focuses on tailored solutions for each type of business, helping them enhance their online presence and improve operational efficiency. The company's goal is to support local, independent businesses in increasing their revenue and profitability through a subscription-based model that also offers additional services like marketing and customer support.
Company Stage
Series B
Total Funding
$18.2M
Headquarters
Santa Monica, California
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Rising demand for integrated e-commerce solutions boosts Promenade's growth potential.
- Hyper-local marketing trends align with Promenade's targeted marketing tools.
- Consumer preference for supporting local businesses enhances Promenade's client visibility.
What critics are saying
- Competition from larger platforms like Shopify threatens Promenade's market share.
- DIY website builders may reduce demand for Promenade's specialized services.
What makes Promenade unique
- Promenade offers specialized e-commerce solutions for niche markets like florists and restaurants.
- Their platform includes POS systems, online ordering, and marketing tools for small businesses.
- Promenade reduces dependency on third-party services, enhancing operational efficiency for clients.
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