Agency Operations Lead - Agency Orchestration

Company Description

Publicis Groupe, known for its world-renowned creativity, best in class technology and data assets, and digital and consulting expertise, is one of the world’s largest communications groups. With 108,000 staff in over 100 countries, the Groupe has capabilities in Creative, Media, Digital Business Transformation and Production.

Publicis Groupe has transformed its business model and its organizational structure to put its clients at the centre and to facilitate access to all its services in a fluid, modular way. Today, Publicis Groupe is organized across 4 Solutions Hubs - Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health- for easier connectivity and integration, fostering collaboration throughout the Groupe; while Epsilon at the core will fuel the Groupe’s entire operations to deliver personalized experiences at scale.

As a Connecting Company for the Connected Age, Publicis Groupe is able to deliver winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients.

Helping Our Clients Unlock Growth in the Platform World

“Publicis exists to help our clients unlock growth. Through the Power of One, we are seamlessly connected to partner with our clients so that they can Unlock Growth in the Platform World.”- Arthur Sadoun, Chairman and CEO, Publicis Groupe.

Opportunity

Publicis Groupe is searching for a talented individual to join the team and our bespoke agency for a globally recognized company known for its iconic brands across Snacking, Petcare and Food & Nutrition across our network and around the globe. This is a unique opportunity to partner with iconic brands on their marketing transformation journey. You will help enable the client to future-proof their business, whilst also being part of a Power of One model that integrates media, production, data & tech, social, influencer and commerce to create end-to-end PESO experiences.

The global team will consist of individuals from over 70+ markets, all operating with the same vision: To build a better today, for tomorrow.

Overview

The Agency Operations Lead oversees the Mars Power of One model integrated framework and ways of working across North America. This role collaborates with regional cross-segment capability leaders and external agencies to customize and implement the integrated agency model across various marketing capabilities such as media, creative, production, commerce, and social/influencer.

This role acts as the connective tissue between Publicis and our agency partners, customizing and applying global operational standards and governance, identifying successes and risks, and optimizing process standards to support local, regional, and global Mars transformation ambitions and ways of working.

Ideal for an operational and process-driven individual who seeks innovative, effective ways of working, understands global vs. regional operating models, process implementation and adherence, insights management and relationship-building with diverse stakeholders across multiple agencies.

Responsibilities

• Leads management of the OneMars model integrated process, way of working, standards and best practices to connect people, process and platforms from strategy all the way through measurement/ reporting across agencies.
• Govern, customize and continuously optimize the integrated agency process across various capabilities and regions ensuring client needs are met and aligned with external agency partners.
• Develop and deploy key artifacts and onboarding processes, including systems, tools, and troubleshooting, to support global agency operations.
• Deployment, scaling and governance of any central OneMars or client operational initiatives such as annual scoping, QBRs / annual meetings, KPI management/ tracking, etc. as required.
• Management and support of central training, L&D and central communication initiatives.
• Supports ensuring Publicis capability leads, external agency partners and clients come together during key touch points throughout the integrated process lifecycle.
• Collaborate with internal teams, clients, and partner agencies to streamline processes, improve ways of working and deliver on key operational initiatives.
• Serve as the primary point of contact for external agency stakeholders, facilitating clear communication and managing expectations across all levels.

Qualifications

• 10+ years of marketing, advertising, operations, or program management experience.
• Bachelor’s degree in marketing, Business, Communications, or a related discipline. A master’s degree is a plus.
• Ability to understand business pain points from C-Level stakeholders – and develop a strategy to address the issues through application of improved operational process, people and/ or technology.
• Clear accountability to evolve the business to become a more operationally functional team, ready for the future.
• Strong understanding of global and regional operating models, with proven ability to implement and optimize processes.
• Ability to manage client facing communication directly and compile client facing presentations/ documentation.
• Proactivity and proficiency delivering progress and completing work even with overlapping deadlines.
• Experience developing C-level stakeholder presentations and presenting your thoughts and ideas.
• Excellent communication and people skills, with the ability to collaborate with diverse teams and stakeholders.
• Demonstrated experience in managing complex projects from initiation to completion, ensuring on-time and on-budget delivery.
• Strong analytical and critical thinking skills, with the ability to identify issues and develop effective solutions.

Additional Information

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Compensation Range: $146,490 -  $230,460 annually.This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/30/2025.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].  All your information will be kept confidential according to EEO guidelines.

 

Compensation Range: USD $146,490.00 - USD $210,420.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/20/2025.