Sutherland

Global BPO providing customer lifecycle management

Associate IT Helpdesk

Customer SupportConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Demonstrated ability to perform at a high level while supporting a high volume of inbound calls.
Excellent verbal and written communication skills and proficient reading skills are required.
Ability to multitask using several applications.
Basic PC keyboarding skills are required.
Basic Microsoft Office experience, including Outlook, Word, and Excel, is required.

Responsibilities

Answer inbound calls and serve as the point of contact to provide customer service to consumers.
Respond to inquiries about products and services, process payments, and perform general account maintenance.
Encourage customers to purchase new products or services through upselling when appropriate.

Desired Qualifications

Experience working with customer relationship management (CRM) applications is preferred.
Prior customer service experience is preferred.

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have: - High school diploma or GED - Demonstrated ability to perform at a high level, to support our high volume of inbound calls - Excellent verbal and written communication skills; proficient reading skills required - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required - Prior customer service experience preferred

Additional Information

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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