ACT Community Support Specialist

Description

We Did It Again!

InterCommunity is a 2025 Healthcare Top Workplaces Winner!

VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

 281 Main St., East Hartford

 40 Coventry St., Hartford

 828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

Primary care integration

Residential detox and treatment

Outpatient mental health and substance use services for adults and children

Intensive outpatient programs

Employment and community support

Mobile crisis evaluations

Judicial support services

Social rehabilitation

Why Work With Us?

At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.  All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Our Benefits Include:

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

Summary:

The ACT Community Support Specialist provides skill building, engagement, care coordination as part of the Assertive Community Treatment Team (ACTT).  These services are community based and involve being in client’s homes and other community-based locations including various inpatient settings. 

Essential Duties & Responsibilities: 

• Active participation on a transdisciplinary team including daily meetings to review program operations and services of clients.
• Assist in linking each client to the necessary clinical, medical, social, educational, rehabilitative, vocational and/or other services within the team or outside providers if necessary. 
• Collaborate within the team and the clients to identify required services by assessing the overall needs of each client.
• Support client recovery by participating in individual treatment sessions within the ACT Team or outside providers if necessary.
• Complete all required documentation related to treatment in accordance with established procedures including but not to limited to court letters, gathering medical records, copying, faxing, scanning, collateral contact and appointment scheduling.
• Assertive engagement with clients and support ongoing attendance by completing all tracking documents and reports to support engagement.
• Create and facilitate groups based on client identified needs (both office and community based). 
• Provide assistance during the assessment of individuals in crisis and intoxicated clients by helping to determine the need for crisis involvement or detox and facilitate the admission to detox facility.
•  Provide education, support and consultation to clients and the individual’s families or their support system which is directed exclusively to the well being and benefit of the individual, if needed.
• Perform related duties as required.

*All agency staff are required to attend all mandatory department/agency meetings and trainings*

Schedule:

Monday - Friday, 8:00 AM - 4:30 PM

Requirements

Education &/Or Experience:

A bachelor’s degree or an associate degree in health or behavioral health. Equivalent experience in a community health center or behavioral health setting may be considered. Experience working in a setting attending to the needs of those in recovery from mental illness and substance use/addiction. Proficient knowledge in providing linkages with various community resources. 

Competencies:

• Initiative
• Team Player
• Time Management
• Decision Making
• Communication Proficiency (Verbal & Written)
• Technology & Computer Literacy (Microsoft Word, Keyboarding)
• Organization Skills