Full-Time

PS Program Director

Posted on 11/21/2024

Genesys

Genesys

11-50 employees

Consulting
Consumer Software
Enterprise Software
AI & Machine Learning

Compensation Overview

$134.1k - $263.2kAnnually

+ Commission + Performance-based bonus

Senior, Expert

Texas, USA + 6 more

More locations: Florida, USA | South Carolina, USA | Georgia, USA | Tennessee, USA | Massachusetts, USA | North Carolina, USA

Periodic on-site requirements for remote work options.

Category
Project Management
Business & Strategy
Required Skills
Atlassian
Word/Pages/Docs
JIRA
Confluence
Excel/Numbers/Sheets
Requirements
  • 8+ years of program/project management experience in global, matrix organizations
  • Proven track record leading enterprise-wide strategic initiatives
  • Experience managing multiple complex programs simultaneously.
  • History of successful collaboration with C-level executives
  • Demonstrated success in organizational transformation.
  • Deep understanding of SaaS product lifecycles
  • Expert knowledge of Microsoft Project, Word, Excel, and PowerPoint
  • Strong familiarity with Atlassian suite (Jira, Confluence)
  • Experience with program management tools and methodologies.
  • Understanding of process improvement frameworks
  • Strategic thinking and executive presence
  • Strong negotiation and influence skills
  • Cross-cultural team leadership
  • Exceptional stakeholder management
  • Outstanding written and verbal communication
  • Ability to operate effectively across time zones and cultures.
  • PMI certification or equivalent
  • Experience with Smartsheet or similar program management tools.
  • Advanced degree in Business, Technology, or related field
  • Experience leading global transformation initiatives.
  • Track record of process improvement implementation
Responsibilities
  • Drive enterprise-wide program strategy and execution.
  • Partner with C-suite executives to define program objectives and success criteria.
  • Oversee portfolio of strategic programs across multiple SaaS domains
  • Establish program governance frameworks and methodologies.
  • Lead organizational change management initiatives.
  • Direct cross-functional teams across global operations
  • Orchestrate complex program lifecycles from inception to delivery.
  • Define and track key performance indicators and success metrics.
  • Manage program dependencies, risks, and resource allocation.
  • Implement best practices for program management and delivery.
  • Drive continuous improvement in program execution.
  • Establish scalable program management processes.
  • Build and maintain C-level executive relationships.
  • Lead engagement with cross-functional leadership teams.
  • Navigate complex organizational dynamics.
  • Drive consensus across diverse stakeholder groups.
  • Facilitate strategic decision-making processes.
  • Manage executive communication and reporting.
  • Monitor and optimize program performance metrics.
  • Identify and address operational gaps and inefficiencies.
  • Drive process standardization and improvement.
  • Coordinate cross-functional resource allocation.
  • Ensure alignment between program execution and business objectives.
  • Implement scalable program management frameworks.
  • Lead strategic transformation initiatives.
  • Drive adoption of new methodologies and best practices
  • Identify opportunities for process automation and optimization.
  • Guide teams through technological and operational changes.
  • Develop innovative solutions to complex program challenges.

Company Stage

Debt Financing

Total Funding

$50.7M

Headquarters

Pleasanton, California

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven solutions boosts Genesys's market potential.
  • Interest in cloud-based contact centers aligns with Genesys's scalable solutions.
  • Advancements in NLP enhance Genesys's virtual assistant capabilities.

What critics are saying

  • Competition from expanding companies like Sabio Group threatens Genesys's market position.
  • Rapid digital transformation may outpace Genesys's innovation capabilities.
  • Reliance on partners like Foehn poses risks if strategic shifts occur.

What makes Genesys unique

  • Genesys leverages AI to enhance customer experience solutions, setting it apart in the market.
  • The company focuses on omnichannel engagement, meeting evolving consumer expectations effectively.
  • Genesys integrates AI with CRM systems for personalized interactions, improving service efficiency.

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