Account Manager - Account Management

Account Manager (Downstream Chemicals)

Are you passionate about building relationships and delivering value to ensure customer success?

Do you enjoy troubleshooting technical issues and developing solutions to meet customer’s needs? 

Partner with the best

Our Downstream Chemicals Team utilizes technology consisting of specialty chemicals, equipment, digital tools and over 100 years of industry knowledge to deliver value to our customers. 

The Downstream Chemicals Team leverages our expertise to provide best-in-class technology and support to optimize processes, finished fuels and water treatment applications within the customer locations where we operate.

Fuel your passion

As an Account Manager, you will provide a vital service by implementing, monitoring, troubleshooting, and evaluating chemical treatment programs. You will take ownership of key customer accounts to ensure they have the services and products required to operate safely and efficiently.

As an Account Manager, you are responsible for:

• Safely managing day-to-day operations of process, finished fuels, and water treatment programs to ensure performance and value delivery for our customers.
• Developing trusted relationships with customers and cross-functional teams to promote collaboration.
• Applying account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L.
• Identifying and coordinating numerous projects of varying complexity to bring value to our customers.
• Routine monitoring and reporting of performance of existing treatment programs.
• Collaborating with team members to drive technical sales and innovative solutions that bring value to our customers.
• Collecting and interpreting data for troubleshooting, service reports, meetings, reviews, and presentations delivered to customers.
• Providing field support, laboratory analysis and technical guidance for our customers on issues, projects, turn-arounds, shut-downs, and daily operations.
• Managing chemical inventories and deliveries at the customer locations.

To be successful in this role, will require:

• Have a Bachelor’s degree in Chemical Engineering preferred or a related Bachelor’s from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Chemical Sales).
• Have a minimum of 3 years’ experience in refining, petrochemical, industrial, and/or water treatment industries specifically in Chemical Sales.
• Have strong understanding of industrial chemical treatment technology and sales processes.
• Have strong mechanical aptitude and troubleshooting skills.
• Have previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation.
• Have a comprehensive understanding of customer requirements and market conditions.
• Have the ability to present complex technical content to various levels of internal and external organizations, in a clear and concise manner
• Proficiency in Microsoft Office Programs (Excel, PowerPoint, Word, Outlook).
• Have the ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be performed to determine eligibility to drive a company vehicle).
• Have a TWIC Card or ability to obtain a TWIC Card.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Typical onsite hours will be Monday – Friday, 7am - 4pm (must be willing and able to support the business after hours as-required)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Competitive sales bonus program
• Company provided vehicle or vehicle allowance
• Competitive 401(k) program
• Company Stock Purchase Program
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance 
• Generous Parental Leave 
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care 
• Pet Insurance
• Additional elected or voluntary benefits
• Additional information can be found at https://www.bakerhughesbenefits.com/

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Experienced Professional - Sales Operations