Lalamove

On-demand last-mile delivery platform

Ejecutivo de atención a clientes

Customer SupportPosted on Nov 11

Full-timeMexico City, CDMX, MexicoMX$10k - MX$10.5k /moIn-person

About the Job

Requirements

Experience handling calls and resolving objections.
Goal orientation and results focus.
Excellent written communication and good spelling.
Proactive approach to proposing solutions and ideas to improve daily operations.
Analytical ability and attention to detail.
Ability to prioritize and manage multiple tasks while maintaining quality.
Ability to work autonomously and adapt in a constantly changing environment.

Desired Qualifications

Excel or Google Sheets skills.

Salary Range: 10000 to 10500 (Currency: MXN) (Pay period: per-month-salary)

¡Estamos buscando talento para nuestro equipo de Operaciones!

¿Tienes experiencia en Call Center, te apasiona resolver problemas y buscas desarrollarte en un ambiente dinámico de startup? ¡Esta oportunidad puede ser para ti!

Buscamos un/a Especialista en customer experience y adquisición con:

Experiencia en manejo de llamadas y resolución de objeciones
Orientación a objetivos y enfoque en resultados
Excelente comunicación escrita y buena ortografía
Actitud proactiva para aportar soluciones e ideas que mejoren la operación diaria
Capacidad analítica y atención al detalle
Manejo de Excel / Google Sheets (deseable)
Habilidad para priorizar y gestionar múltiples tareas manteniendo la calidad
Autonomía y adaptabilidad en ambientes de constante cambio

🌱 Si eres una persona organizada, con mentalidad de mejora continua y ganas de crecer en un entorno ágil, ¡queremos conocerte!

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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