IT Support Engineer
Confirmed live in the last 24 hours
Stripe

5,001-10,000 employees

Financial infrastructure platform for business payments
Company Overview
Stripe stands out as a leading financial infrastructure platform, providing robust payment solutions that empower businesses of all sizes, from startups to large enterprises, to grow and adapt swiftly. The company's culture encourages technical innovation, offering low-to-no-code solutions and API-based integrations that are easy to implement yet scalable, making it a competitive choice in the industry. With a mission to increase the internet's GDP, Stripe's influence extends globally, with headquarters in both San Francisco and Dublin.
Financial Services
Data & Analytics

Company Stage

Series I

Total Funding

$8.6B

Founded

2010

Headquarters

South San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

29%
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Chef
Bash
Python
Communications
Atlassian
Management
Ruby
JIRA
iOS/Swift
Customer Service
Confluence
CategoriesNew
IT & Security
Software Engineering
Requirements
  • Excellent English communication skills, both written and verbally
  • 2+ years of experience in IT HelpDesk experience
  • Strong working knowledge of Apple systems and software
  • Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
  • Strong working knowledge of Atlassian systems (JIRA and Confluence)
  • Understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
  • Working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
  • Ability to independently manage and prioritize workload and projects
  • Outstanding interpersonal and communication skills
  • Empathetic, humble, and possess a strong focus on customer service
Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person, email, Slack or ticketing system
  • Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors
  • Walk customers through problem-solving processes and follow up to ensure issues have been resolved
  • Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
  • Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
  • Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
  • Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
  • Assist with new hire onboarding and training curriculum
  • Update, and maintain detailed external and internal IT documentation
  • Onboard and support third-party vendors and/or contractors
  • Contribute to shared global IT off-boarding tasks and responsibilities
  • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
  • Own IT asset management and ensure accurate and actionable records are kept of required equipment
  • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
  • Create and update technology documentation for internal IT teams and for Scale employees
Desired Qualifications
  • Experience with Ruby, Bash, Python scripting languages
  • Experience with imaging/endpoint management tools (DEP, Munki, Chef, JSS)