Desktop Engineer

ESSENTIAL JOB FUNCTIONS:

• Manages VyStar’s Intune environment.

• Creates and maintains standard desktop configurations and assists with the creation of automated software packages to ensure the enterprise desktop systems can be supported and patched.

• Maintains the control and process environment for the organization’s gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.

• Performs administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.

• Documents and maintain desktop security standard configurations that support organizational security policies.

• Creates technical documentation as required.

• Leads tactical projects and creates and maintains project plans.

• Analyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and VyStar initiatives. Seeks appropriate authority and approval for purchases.

• Supports the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment. Schedules and reports on the execution of the testing and validation effort as part of a formal release management process.

• Performs system administration of the enterprise desktop asset management software tools.

• Collaborates with the Service Desk and Client Technology Services Teams in the documentation and implementation of the processes and procedures for software and hardware asset information for the enterprise desktop environment. This inventory provides management with an accurate inventory of hardware, operating systems and respective licensing, applications and respective licenses.

• Develops reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution.

• Administers and maintains the System Center Configuration Manager environment.

• Prepares, tests and releases software application and security updates to production using Microsoft System Center Configuration Manager (SCCM).

• Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization’s client system environment.

• Serves as escalation support for all desktop related issues supporting the organization’s incident and problem management escalation processes and practices.

• Troubleshoots and resolves client hardware and software related issues in coordination with other members of the IT Technology groups and users.

• Performs quality assurance testing of software installation packages, application configurations, system images and configuration performance using manual and automated tools.

• Stays abreast of current and emerging client computing hardware and software trends and management techniques through self-study, training programs or other education opportunities.

• Performs other duties as assigned.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

VYSTAR EXCELLENCE

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus Focus your full attention by carefully listening to and observing client or member.

• Connect Consistently be friendly and approachable. Demonstrate your care.

• Understand Listen empathetically and ask questions (70%/30% rule).

• Counsel Recommend solutions based on your member’s needs and objectives.

• Advance Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.

JOB KNOWLEDGE, SKILLS & ABILITIES

Required:

Four or more years’ IT engineering experience working in an enterprise environment including the following: developing, testing, implementing and maintaining computer systems and imaging, packaging and deployment solution(s); Managing, deploying and supporting Microsoft Windows Operating Systems and Applications. Direct experience with System Center Configuration Manager, Active Directory and Group Policy.