Paytm Payments Services

B2B payment gateway for enterprises

Merchant Operations Associate

Business OperationsConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

Proven experience in team handling and operations management.
Strong understanding of automation tools and process optimization techniques.
Advanced Excel and Google Sheets skills, including formulas, pivot tables, lookups, and dashboards.
Ability to interpret data and derive actionable insights.
Familiarity with KYC guidelines and operational compliance frameworks is preferred.
Minimum 1–2 years of work experience in similar roles.
A relevant Bachelor's degree or MBA.

Responsibilities

Identify manual processes that can be automated and collaborate with technology teams to design and implement automation solutions.
Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
Oversee the maintenance of operational databases, reports, and documentation, ensuring accuracy and timely updates.
Work with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
Track key performance indicators, prepare performance dashboards, and present improvement plans to senior management.
Act as the point of escalation for operational delays, errors, or client and vendor concerns.
Ensure processes follow internal standard operating procedures and regulatory guidelines, including KYC requirements where applicable.
Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.

Desired Qualifications

Familiarity with KYC guidelines and operational compliance frameworks.

About us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.

● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.

● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.

● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.

● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.

● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).

● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.

Key Skills & Competencies:

● Proven experience in team handling and operations management.

● Strong understanding of automation tools and process optimization techniques.

● Excellent communication, coordination, and stakeholder management skills.

● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).

● Analytical mindset with the ability to interpret data and derive actionable insights.

● Strong organizational skills with attention to detail.

● Ability to work under pressure in a fast-paced environment.

● Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites:

● Minimum 1-2 years of work experience in similar roles.

● Bachelor / MBA relevant degree

Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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