Zain Cash Jordan

IT Infrastructure System Associate

System AdministrationUpdated on Nov 8

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

Requires 1–3 years of experience in system administration or IT support, with expertise in Windows Server, Active Directory, Azure Active Directory, AD Connect, and Linux operating system administration.
Requires a bachelor's degree in computer science, Information Technology, or a related field.

Responsibilities

Provide first- and second-level IT support by phone, email, chat, or in person.
Troubleshoot and resolve hardware, software, and network issues, including Windows, macOS, and Office 365 issues.
Assist with Windows Server administration and Linux operating system administration, including user management, permissions, backups, and updates.
Install, configure, and maintain laptops, printers, and peripherals.
Manage Active Directory, DNS, DHCP, and Group Policy in a Windows Server environment.
Document IT incidents and resolutions in a ticketing system such as Workflow or K2.
Assist with network troubleshooting, including LAN/WAN, VPN, and Wi-Fi.
Support virtualization technologies such as VMware and Hyper-V as needed.
Educate users on IT best practices and security policies.
Collaborate with senior IT staff on infrastructure projects.

Desired Qualifications

Hands-on experience with Windows Server 2016, 2019, or 2022 and/or Linux servers.
Knowledge of Active Directory, Group Policy, PowerShell commands, Azure Active Directory, and Office 365 administration.
Familiarity with ticketing systems and ITIL processes.
Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and firewalls.
Experience with remote desktop support tools such as SCCM, Microsoft Intune, and RDP.

IT Infrastructure System Associate

Zain Cash Jordan · Amman, Jordan · Full-time · Posted 2026-11-08

Workplace: on_site

Department: Zain Cash Engineering

Description

We are seeking a skilled IT Infrastructure Systems Associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.

Responsibilities

Provide first and second-level IT support via phone, email, chat, or in-person.
Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).
Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).
Install, configure, and maintain laptops, printers, and peripherals.
Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.
Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).
Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).
Support virtualization technologies (VMware, Hyper-V) as needed.
Educate users on IT best practices and security policies.
Collaborate with senior IT staff on infrastructure projects

Requirements

1-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration
Bachelor’s degree in computer science, Information Technology, or a related field.

Preferred Skills

Hands-On experience with Windows Server (2016/2019/2022) and/or Linux servers.
Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.
Familiarity with ticketing systems and ITIL processes.
Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).
Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.

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About the Company

Zain Cash Jordan

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