Inside Sales Rehash Representative

About Pella Mid-Atlantic

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products.  Our products are backed with over 100 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings including historic and noteworthy sites, and it is a true honor.
We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between.  If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion!

Inside Sales Rehash Representative – Job Description

Are you the kind of person who loves blowing through sales targets and thrives on turning “no” into “yes”?
We’re looking for a driven, proactive, and creative Rehash Sales Representative who’s energized by reviving past leads and turning missed opportunities into new business.
In this role, you’ll re-engage homeowners who previously received a quote for windows and doors but didn’t buy — uncover their hesitations, present smart solutions, and close the deal all backed with a trusted, reputable brand that homeowners love. You’ll use technology and communication tools to stay on top of your pipeline, track results, and keep the momentum going.
If you’re competitive, goal-oriented, and love seeing your name at the top of the leaderboard, this is the role for you.  Role includes base pay plus uncapped commissions.  The harder you work, the more you make.  Pella Mid-Atlantic provides ongoing training, support, and recognition to help you keep winning.

Key Responsibilities

• Reignite interest with past window and door prospects using phone, text, and email follow-ups.
• Flip “no” into “yes” through creativity, empathy, and persistence.
• Blow through your sales goals by consistently exceeding call, contact, and close-rate targets.
• Leverage CRM systems and technology to manage leads, maintain detailed records of customer interactions and updates, track performance, and stay organized.
• Partner with installation teams to ensure smooth customer experience from sales to fulfillment.
• Maintain communication with customers post-sale to ensure satisfaction and to encourage referrals.
• Collaborate with marketing and field sales to fine-tune messaging and promotions.
• Handle rejection with ease — every “no” just brings you closer to the next “yes.”
• Think on your feet to overcome objections and tailor offers that win customers back.
• Deliver exceptional customer experiences that build trust and referrals.

Performance Metrics

·  Rehash close rate (% of re-engaged leads converted).
·  Daily/weekly follow-up volume and contact rate.
·  Monthly revenue and quota attainment.
·  CRM and pipeline accuracy.

Preferred Qualifications

• Experience: 1–3 years in inside sales, rehash, or telemarketing (home improvement, windows, or doors industry a plus).

• You love competition and outperforming goals.
• Creative problem-solver who can pivot quickly.
• Energized by closing deals and helping customers.
• Tech-comfortable — easily adopts CRMs, dialers, and digital communication tools.
• Persistent and fearless — “no” doesn’t discourage you, it motivates you.
• Positive, team-oriented, and accountable for your results.
• Ability to work evenings and weekends, as needed.
• Education: High school diploma or equivalent required; college degree preferred.

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.