Compensation Overview

West Monroe is currently seeking a Senior Manager to join our Operations Excellence practice within our Financial Management discipline. 

This person will bring expertise deploying NetSuite software, in-depth knowledge of multiple business functions (e.g. Lead to Close, Order to Cash, Plan to Report, Procure to Pay, Plan to Produce, Project to Cash, International Management), and will demonstrate a proven track record of leading successful NetSuite implementation projects. West Monroe’s NetSuite implementation projects are typically highly complex, transformative engagements for middle to upper middle-market clients with multiple West Monroe team members working on a single client project at a time. 

What you’ll do:

• Serve as a delivery leader on engagements of moderate-to-high complexity and scale, communicating with client sponsors directly without oversight, and exemplifying engagement management, client relationship, client satisfaction, risk management, and delivery team management skills.

• Lead NetSuite implementation projects across various implementation workstreams, overseeing engagement scope, budget, deliverables, profitability, work management and reporting, change management, vendor management, and team development.

• Conduct assessments of NetSuite’s suitability for prospective clients.

• Devise implementation strategy and project approach specific to each client’s situation.

• Establish project governance structure with West Monroe and client teams.

• Develop solution architecture for NetSuite and related applications.

• Provide quality assurance review on junior team members’ approaches and deliverables.

• Lead non-NetSuite focused ERP projects such as fit-gap assessments, software selection, IT back-office applications due diligence or strategy as needed.

• Originate and create methodologies, project assets and tools, and ensure maintenance of those assets. Support direction and strategy for functional, industry, or technology methodologies, quality assurance, and toolsets used within the practice.

• Position self as a ‘go-to’ for farming and/or business development opportunities by partnering with other West Monroe practices to cross-sell capabilities to our clients, originating multiple projects, leading complex pursuits, and identifying competitive threats or market trends that require preparation. 

• Review SOW and pricing tool to ensure that projects are profitable, scope is feasible, and the project poses no reputational risk to the firm.

• Model and mentor Managers, Senior Consultants, and Consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships. 

• Career Advisor for at least two Consultants – actively participating in the performance expectation and management process.

• Actively engage in recruiting, interviewing, and selecting campus and experienced new hire consultants.

 
What you’ll bring: 

• Bachelor’s degree in related discipline (e.g., Information Technology, MIS, Finance & Accounting) or equivalent experience required. 

• 7+ years of progressive experience understanding and configuring ERP systems,

• 4+ years of “hands on” NetSuite configuration and/or use. 

• Experience with integration to third party add-on applications, NetSuite customizations, and M&A activity is a plus.

• At least 2 years of people management experience, and a passion for developing and coaching more junior team members.

• Expert program manager with extensive experience leading multiple NetSuite implementation projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables. 

• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management. 

• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients.

• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.

• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.

• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.

• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to travel up to 50%.

West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards.  We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption.  Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Financial Management, IT Strategy & Business Process Outsourcing, Productivity, and Supply Chain Management.