Manager of Enterprise Systems - Salesforce

The Higher Learning Commission (HLC), a leading nonprofit association dedicated to advancing the quality of higher education, seeks a collaborator with data analytics and CRM expertise to join HLC’s IT team as Manager of Enterprise Systems.  

The Manager of Enterprise Systems supports the day-to-day performance, configuration, improvement, and user adoption of HLC’s enterprise application portfolio. Working closely with the Director of Enterprise Systems, this role manages requirements, vendor coordination, testing, documentation, training, reporting tools, and system enhancements that support HLC’s business processes and data-informed decision-making. 

HLC’s enterprise ecosystem is centralized around the Salesforce platform, leveraging APIs and advanced web technology to provide portals that support the activities of over 20,000 external users. HLC invests significant organizational resources in systems governance, process mapping (Signavio), analytics (Tableau), Agile methodology, and emerging AI technologies. This is an ideal role for Salesforce Certified Administrators and/or Tableau Analysts with an interest or background in product management, data analytics, and workflow development.  

• Bachelor’s degree required, or equivalent work experience 
• A minimum of three years’ experience in enterprise systems, application management, or related fields 
• Experience with Product Management in modern web-based environments 
• Experience with Salesforce or other CRM 
• Experience with User Acceptance Testing 
• Experience with Business Process Analysis and Mapping 
• Experience generating technical documentation 
• Experience with Agile methodology strongly preferred 
• Experience working with data and analytics platforms, including dashboard and report development 
• Experience with requirements gathering, testing methodologies, and system implementation practices 
• Understanding of system integration and emerging technologies, including AI-enabled features 
• Expert at customer service, working with end-users, and collaborating with staff from other departments 

Why You Want to Work at HLC 
Work from home. In general, employees are expected to work in the HLC Chicago office once a month. Local candidates preferred, although non-local candidates will be considered. 

HLC emphasizes quality of life for its employees and seeks to retain happy and engaged employees. The average tenure of HLC IT team members is over eleven years of service. HLC leads the market in benefits with a 10% contribution of base salary to the retirement plan (vested immediately), 20 vacation days, 10 personal days, and approximately 20 paid holidays (our office is closed a week or so at the end of each year, during the holidays).  

HLC funds robust professional development for IT, including paying 100% of costs to obtain many industry credentials and travel to national conferences.  

Pay Scale and Benefits Information 
HLC offers medical insurance, including an option with no premium charge to employees. HLC also offers dental, vision coverage, life insurance options, long term disability insurance, and tuition reimbursement.  

The annual pay range for this salary is expected to be $90,000-$100,000 although the actual salary for the position may vary based on experience, qualifications, and HLC budget considerations. 

Timeline and Hiring Process 
Initial review of applications will begin on August 17. While subject to change, candidates elected to advance throughout the process can expect a virtual interview to take place in late August and an in-person interview to take place in early to mid-September. The expected start date is Fall 2026. 

We know that applicants rarely meet 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.  

About HLC 
The Higher Learning Commission (HLC) is an independent accrediting agency founded in 1895. HLC accredits degree-granting colleges and universities in the United States. HLC has approximately 60 employees.  

HLC is an equal opportunity employer. If you may require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [email protected].