All Accor

Global hotel management, franchising, loyalty program

Food & Beverage Supervisor

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeSingaporeNo salary listedIn-person

About the Job

Responsibilities

Coordinate and assist with opening and closing duties, ensuring all settings meet standards and procedures before operations begin.
Plan daily outlet operations in the Manager's absence.
Assist management in supervising junior team members and casual labor within the assigned section, ensuring assigned tasks are completed on time and according to instructions and departmental standards.
Take and record restaurant reservations and cancellations according to departmental standards, and reconfirm reservations daily by phone or email.
Take food and beverage orders according to guests' requirements and preferences.
Deliver food and beverage services according to departmental standards and procedures.
Ensure food and beverages are served according to service standards.
Upsell and promote food and beverage offers to maximize sales revenue, and cross-sell other dining venues when the outlet is full.
Apply precautions required by hotel food safety and hygiene standards, including HACCP.
Facilitate smooth department operations by maintaining adequate supplies of materials and equipment.
Handle guest complaints and comments tactfully and efficiently, and report complaints, incidents, or irregularities to management.
Supervise and assist with assigned work-station activities and oversee outlet operations in management's absence.
Assist other food and beverage outlets during peak times or when required.
Check outlet and back-of-house cleanliness for compliance with food and beverage sanitation and hygiene rules and regulations.

Job Description

Summary

Responsible for providing prompt and professional F&B service to Hotel & dining guests.

Job Responsibilities

Coordinate & assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
Planning of the daily outlet operations in the absence of Manager.
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Take & record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
Take F&B orders according to guest's requirements and preferences.
Deliver F&B services in accordance to departmental standards and procedures.
Ensure that all F&B are served according to service standard.
Upsell & promote F&B offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
Facilitate the smooth running of the department through adequate supply of materials and equipment.
Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management.
Assist other F&B outlets with their operations during peak times or when required.
Check the outlet/back of house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules & regulations.

Qualifications

What is it in it for you :

5-day Work Week.
Duty Meals are provided.
Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit – Dental/Optical/Vacation Expenses.
Comprehensive Medical & Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

5-day Work Week.
Duty Meals are provided.
HEARTIST F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit – Dental/Optical/Vacation Expenses.
Comprehensive Medical & Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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