Salesforce Sr. Consultant - (Sales + Service Cloud)

Location: United States (Fully Remote)

Summary

Thunder’s Consultants lead the configuration of the solution, working in close partnership with the Solution Architect and client engagement team. Consultants also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever. 

Consultant candidates bring solid Salesforce consulting "chops," and working, hands-on knowledge of the various Salesforce clouds (with a majority of experience in Sales + Service Cloud) in order to optimize existing Salesforce applications and implement new ones. Thunder Consultants bring their depth and experience converting business processes into Salesforce-specific solutions. 

Your "Day-to-Day" - Role + Responsibilities 

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate client’s business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• Work collaboratively with team members to design solutions that meet business requirements, and to help ensure quality deliverables 
• Develop user stories and process diagrams to support the design and development of Salesforce solutions 
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Own the overall quality of the entire build stage of Thunder implementations
• Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Lead daily UAT huddles with customers and own overall validation and QA

Required Qualifications 

• 3-5+ years consulting experience within the Salesforce Partner ecosystem, primarily involved in Service Cloud
• Demonstrated track record of hands-on configuration
• Demonstrated project work with clients and end-users to gather, understand, and define business requirements
• Comfortable establishing credibility with key customer decision makers and influencers
• Comfortable working with and delegating work to offshore resources
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in problem-solving, data analysis and creating dashboards
• Required Salesforce Certifications: Administrator, Service Cloud, Sales Cloud
• Preferred Salesforce Certifications: Advanced Administrator, Experience Cloud Consultant, Field Service Lightning Consultant, Amazon Connect