IT Intern

Job Description:

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role

The IT Intern will support JSX's Information Technology team in maintaining reliable technology services, assisting Crewmembers with technical needs, and contributing to projects that improve systems and processes across the organization.

You'll gain practical experience in a professional IT environment, including technical troubleshooting, hardware and software support, device configuration, system testing, and technical documentation. From resolving everyday technology challenges to supporting larger IT initiatives, you'll learn how technology enables Crewmembers to work effectively and supports the airline's daily operations.

You'll also collaborate with IT professionals and business partners across JSX, gaining exposure to different technology disciplines and developing an understanding of how IT solutions support organizational growth.

This internship is an excellent opportunity for a college student interested in Information Technology, Computer Science, Cybersecurity, or a related field to apply classroom knowledge, explore potential career paths, and build a foundation for a future career in technology.

Internship Dates: May 18 - August 7, 2027

A Day in the Life

In this role, you'll:

• Assist with troubleshooting computer hardware, software, applications, and network connectivity issues.
• Support the setup, configuration, deployment, and maintenance of computers, mobile devices, and other IT equipment.
• Respond to Crewmember technology requests and help resolve common technical issues in accordance with established support procedures.
• Document support requests, troubleshooting steps, and resolutions to maintain accurate service records.
• Assist with system, application, and technology improvement projects that support business operations.
• Participate in system testing, data validation, and routine technology checks to help maintain reliable IT services.
• Support equipment inventory reviews, asset tracking, and technology documentation.
• Create and maintain technical documentation, troubleshooting guides, job aids, reports, and process instructions.
• Collaborate with IT team members to identify issues, research solutions, and support technology initiatives.
• Work with business partners across JSX to understand technology needs and help deliver effective support.
• Participate in team discussions and projects to gain exposure to different IT functions and technologies.
• Support additional technical assignments and special projects as business needs arise.

Why You'll Love This Role

• Get Hands-On IT Experience: Apply your technical knowledge to real-world challenges involving hardware, software, applications, and connectivity.
• Help Keep JSX Connected: Support the technology that enables Crewmembers across the organization to perform their jobs effectively.
• Explore Different IT Career Paths: Gain exposure to technical support, infrastructure, applications, systems, cybersecurity, and other technology disciplines.
• Build Your Technical Skills: Strengthen your troubleshooting, documentation, system testing, and problem-solving abilities through practical experience.
• Learn From IT Professionals: Collaborate with experienced technology team members while developing valuable professional relationships.
• Make an Impact Early: Contribute to projects and improvements that help JSX operate more efficiently and reliably.

What Makes a Successful IT Intern?

We're looking for someone who is:

• Technically Curious: You enjoy exploring new technologies, understanding how systems work, and learning new technical skills.
• Analytical: You approach technical challenges logically, investigate potential causes, and work toward effective solutions.
• Customer-Focused: You understand the importance of responsive, professional technical support and enjoy helping others solve problems.
• Detail-Oriented: You recognize the importance of accurate documentation, careful troubleshooting, and following established procedures.
• Organized: You can manage assignments, prioritize requests, and maintain accurate records while balancing multiple responsibilities.
• Collaborative: You work well with others and enjoy learning from teammates with different technical backgrounds.
• Communicative: You can explain technical information clearly, ask thoughtful questions, and interact professionally with both technical and nontechnical audiences.
• Adaptable: You're comfortable learning unfamiliar systems, taking on new challenges, and adjusting to changing priorities.
• Entrepreneurial: You take initiative, bring fresh perspectives, and look for opportunities to improve technology processes and support the continued growth of JSX.

Required Experience

• Currently enrolled in college and have completed at least one year of undergraduate study.
• Pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Basic understanding of computer hardware, operating systems, software applications, and networking concepts.
• Strong analytical thinking, troubleshooting, and problem-solving abilities.
• Ability and willingness to learn new technologies, systems, and processes.
• Effective written and verbal communication skills.
• Strong customer service skills and a willingness to assist others with technical challenges.
• Ability to organize assignments, manage priorities, and follow established IT procedures.
• Ability to collaborate effectively with IT team members and business partners.
• Strong attention to detail and commitment to accurate technical documentation.

Preferred Experience

• Previous internship, employment, volunteer experience, or academic projects related to information technology.
• Relevant entry-level technology certifications or technical coursework.
• Familiarity with common productivity applications, collaboration platforms, or IT service management systems.
• Exposure to one or more IT disciplines, including technical support, infrastructure, applications, data, cybersecurity, or cloud services.
• Experience troubleshooting common hardware, software, or connectivity issues.
• Experience creating technical documentation, support guides, or process instructions.
• Ability to explain technical concepts clearly to both technical and nontechnical audiences.

Benefits & Perks

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.

Benefit eligibility for internship positions may vary based on employment classification and applicable plan terms.

Additional Information

This internship runs from May 18 through August 7, 2027.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.

JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$16.8 - $19.8

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.