Customer Experience and Analytics Data Science Intern
About the job
- A high school diploma, GED, or equivalent education is required.
- Progress toward a degree, major, or minor in Aviation, Aviation Management, Applied Mathematics, Analytics, Business Administration, Business Analytics, Computer Science, Data Analytics, Economics, Engineering, Finance, Hospitality, Information Science, Information Systems, Information Technology, Machine Learning, Management, Management Information Systems, Marketing, Math, Operations Research, Professional Sales, Science, Software Development, Statistics, Supply Chain, or a similar degree is required.
- Must be currently enrolled as a full-time student, as defined by the university, at the time of application and throughout the internship.
- Must have a minimum cumulative GPA of 2.5 at the time of application.
- Must be at least 18 years of age.
- Must have a valid U.S. Social Security Number to complete the full hiring process.
- Must be a U.S. citizen or currently authorized to work in the U.S.; current or future work-authorization sponsorship is unavailable.
- Must work 40 hours each week, with a maximum of 8 hours per day, and be available during business hours at the Dallas, Texas headquarters.
- Must maintain a professional appearance and attitude.
- Must have proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Must have strong Excel skills, including PivotTables, VLOOKUP, graphing, and data manipulation.
- Must be able to build and deliver PowerPoint presentations.
- Must know foundational statistics and math concepts and understand descriptive, diagnostic, predictive, and prescriptive analytics.
- Must be able to compile, clean, transform, analyze, and visualize large-scale data and accurately manage large datasets.
- Must be detail-oriented, with a focus on data integrity and process improvement.
- Must have analytical and problem-solving abilities and be able to coordinate multiple tasks and complete assignments under tight deadlines.
- Must be able to work independently and as part of a team.
- Work on moderately complex data science, machine learning, artificial intelligence, or optimization projects to define, analyze, and deliver solutions aligned with business objectives.
- Apply math, statistics, and modeling methods for descriptive, diagnostic, predictive, and prescriptive analytics.
- Extract, transform, and analyze large datasets to identify trends, risks, and opportunities, and deliver actionable insights.
- Support the ongoing effectiveness and maintenance of models and analytical solutions.
- Build and maintain relationships within the Customer Organization and contribute to the data science community.
- Perform other job duties as directed by the intern’s leaders or team.
- Progress toward a four-year undergraduate degree is preferred.
- Having one to two semesters remaining at the time the internship ends is preferred.
- Experience with forecasting software and models is preferred.
- Programming knowledge in SQL, VBA, or other database management tools is preferred.
- Familiarity with Python, Java, or similar scripting languages is preferred.
- Experience with data visualization tools such as Tableau or Power BI is preferred.
- Exposure to data cleansing and transformation tools such as Alteryx is preferred.
- Knowledge of the data science project lifecycle and stakeholder engagement is preferred.
- Ability to evaluate data science, machine learning, artificial intelligence, or optimization techniques for business problems is preferred.
- Previous internship or work experience in analytics or an aviation environment is preferred.
- Leadership experience or involvement in campus organizations is preferred.
About the company
Southwest Airlines provides affordable air travel across the United States. It operates a domestic network with a low-cost, point-to-point route structure and a no-frills operating model designed to keep costs down. Its product combines basic flight service with customer-friendly policies (such as free checked bags and no change fees) and revenue comes from ticket sales, ancillary services, and loyalty programs. Southwest differentiates itself from competitors through its emphasis on value, flexible policies, and a focus on customer service. The company’s goal is to make air travel affordable and convenient for leisure travelers, families, and business travelers alike while maintaining efficient operations.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dallas, Texas
Founded
1971
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Simplify's Take
What believers are saying
- Second-quarter 2026 revenue hit $8.4 billion, up 16.4%, with record managed business sales.
- Southwest’s September 2026 lounges and 2027 Chase card create new loyalty monetization.
- Rapid Rewards reached nearly 100 million members, giving Southwest a huge direct-demand engine.
What critics are saying
- Southwest’s 2026 fare hikes and fees erase its low-cost identity by 2027.
- 1,750 2025 layoffs plus 75 more in 2026 signal permanent cost pressure and churn.
- Delta, United, and American already own premium travelers; Southwest lacks international scale.
What makes Southwest Airlines unique
- Southwest’s 2026 transformation keeps Rapid Rewards, Chase, and domestic breadth tightly integrated.
- Its point-to-point network still dominates mid-size U.S. markets like Austin, Baltimore, Nashville.
- Assigned seating, lounges, and premium cards broaden revenue without abandoning Southwest’s recognizable brand.
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Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Profit Sharing
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 10%1 year growth
↑ 10%2 year growth
↑ 10%A woman says someone hacked her Southwest account, canceled her family's trip, then did something she never expected with the credit. Asmir Pekmic Published: Sep 26, 2026 5:30 AM PDT A TikTok user claims an unauthorized individual hacked into her Southwest Airlines profile and redirected her family's travel credits. The user, known as @papilove13, shared that she was locked out of her account after the intruder changed her password, effectively preventing her from managing her own travel plans. Her video has since drawn thousands of views and a steady stream of advice in the comments. She says the breach led to the cancellation of flights for her family of four, forcing her to buy new tickets with her own money. The user claims the travel credit tied to those canceled tickets was then transferred and used to book a flight from Dallas to Orlando. Per her account, Southwest told her the credit had already been used and there was nothing left to reimburse. In the video, she names the man she believes is responsible and calls on Southwest to add two-factor authentication. Southwest has not publicly responded to her claims. Many viewers, however, quickly zeroed in on one feature in particular. Commenters think Southwest's credit transfer feature made this way too easy. Much of the comments section focused on how Southwest handles Transferable Flight Credits. The feature allows a Rapid Rewards member to move a flight credit to another member one time, and completing it only takes the recipient's full name, email, and Rapid Rewards number. Once the transfer is finalized, Southwest explicitly states that the action cannot be reversed. One commenter wrote that "tickets should not be transferable to any other person," and several others made the same point about the feature. Another viewer took a wider view of the problem, noting that "all airlines are struggling with fraud." Others simply asked how the intruder got past the login in the first place. Others urged her to go after the money through her bank and the police instead. Not everyone focused on the airline, as a number of commenters pushed her toward other ways to recover the money. Several suggested disputing the charge with her bank and filing a police report, while one told her to "submit a complaint with your state AG." In the comments section of her video, she explained that she filed an internet-fraud report with the FBI and initiated a dispute with her bank regarding the financial loss. She also mentioned plans to file a local police report to create an official record of the incident. However, the user claims Southwest sent her a link to reset her password only after the intruder had already changed it. The complaint lands at a rough time for Southwest, as the airline is already facing customer backlash over new fees on checked bags. Attack of the Fanboy is supported by its audience. When you purchase through links on its site, Attack of the Fanboy may earn a small affiliate commission. Learn more about its Affiliate Policy More Stories To Read
Southwest Airlines has raised fares seven times since February whilst adding new fees for services previously included free, yet demand remains strong. CEO Bob Jordan reported March business revenues rose 25% year-over-year, with the trend continuing through April and May. The airline now charges for extras like seat selection and extra legroom, aligning with industry competitors. Jordan stated there's been "no drop-off in demand" despite price increases, and suggested fare hikes may remain even if fuel costs decline. Industry analysts attribute the shift to rising operational costs, with jet fuel prices and labour expenses doubling. Spirit Airlines' market exit from 90 routes preceded a 14% average fare increase, removing competitive pricing pressure. A survey by Airlines for America found 72% of flyers satisfied with air travel, with price and schedule convenience ranking as top considerations.
Southwest slashes 1,750 corporate jobs in first-ever layoff after 53 years
Positively Powerful enters a new era with its 2026 conference. Distinguished Leaders to be Honored on October 9th as Positively Powerful Launches Its Next Genesis These extraordinary women represent what Positively Powerful was created to celebrate: leadership that reaches beyond individual accomplishment and creates opportunities for others." - said Dr. Joel P. Martin, founder of Positively Powerful PHOENIX, AZ, UNITED STATES, September 10, 2026 / EINPresswire.com / - Positively Powerful has announced its 2026 Woman Awards honorees, recognizing four distinguished leaders whose impact spans technology, education, justice, business, and economic development. The honorees will be celebrated during the 17th Annual Positively Powerful Education Summit & Woman Awards Conference, October 9, 2026, at the George Washington Carver Museum & Cultural Center in Phoenix, and presented by the Positively Powerful Development Corporation nonprofit (PPDC). During the VIP reception, a room full of corporate sponsors, community partners, business leaders, and friends of the nonprofit celebrated 17 years of the Positively Powerful movement. During the standing-room-only event, Positively Powerful founder, Dr. Joel P. Martin, announced the 2026 honorees and awardees with tremendous fanfare. The evening also provided attendees with a sneak peek into Dr. Martin's vision, the Next Genesis of Positively Powerful, and provided a framework for what the community can expect to see in the coming months and years as the movement expands. The 2026 Positively Powerful Woman Award Honorees are: 2026 Positively Powerful Woman Awards Honorees The Honorable Carol Scott Berry - Positively Powerful Woman Leader of Justice Award A retired judge and founding member of Arizona Lawyers for Equal Justice, Berry has built a distinguished legacy in law and public service. She has been inducted into the Maricopa County Bar Association Hall of Fame and the Council on Legal Education Opportunity Hall of Fame. Dr. Sharon Lamm-Hartman - Positively Powerful Woman Education Leadership Award President and CEO of Inside Out Learning and author of The Authenticity Code, Lamm-Hartman is a leadership development expert who helps executives and professionals strengthen their authenticity, influence, and impact. Dr. Mónica S. Villalobos - Positively Powerful Woman Visionary Leadership Award President and CEO of the Arizona Hispanic Chamber of Commerce, Villalobos is a leading advocate for entrepreneurship and economic opportunity. Her work connects businesses with capital, resources, relationships, and opportunities for sustainable growth. Dr. Barbara H. Whye - Positively Powerful Woman Technology Leadership Award An engineer, board director, and technology executive, Whye is a recognized leader at the intersection of technology, artificial intelligence, leadership, and ethics. She is a global leader and was formerly in senior leadership as Corporate Vice President of Intel and VP of Apple. Her experience and academic work in AI and ethics bring an important perspective to the technologies reshaping business, the workforce, and society. "These extraordinary women represent what Positively Powerful was created to celebrate: leadership that reaches beyond individual accomplishment and creates opportunities for others," said Dr. Joel P. Martin, founder of Positively Powerful. "As we enter our Next Genesis, what began as a vision has grown into an award-winning tradition. For sixteen years, that mission has grown from a single awards event into an award-winning movement, and now into the Positively Powerful Development Corporation, a nonprofit, built to carry this work all year long." New Awards Recognize Corporate Leadership and Allyship This year, Positively Powerful is expanding its recognition with three new awards. Southwest Airlines will receive the inaugural National Corporate Leadership Award. Salt River Project (SRP) will receive the inaugural Regional Corporate Leadership Award. Both organizations are being honored for their long-standing support of the program, long before the PPDC nonprofit was formed. "Celebrating successful women is important, but celebration alone does not create lasting change," Martin said. "Education transforms. Access creates opportunity. Representation matters. Corporate investments accelerate progress." NBA legend, former Phoenix Suns star, and television analyst Eddie Johnson will receive the inaugural Positively Powerful Ally Award, honoring a man who visibly supports the advancement of women through his actions. Through his work with Helping Hands for Single Moms, Johnson has raised more than $3 million dollars to support their organization's efforts to make college degrees possible for single mothers. Education, Leadership and Connection The October 9 conference will also feature two Education Summit conversations: Women Leading AI, Technology & STEM, examining women's roles in rapidly evolving technologies, and Certifications & Corporate Connections, focused on helping entrepreneurs strengthen corporate relationships and pursue business opportunities. The conference will bring together corporate executives, entrepreneurs, educators, civic leaders, and community changemakers for education, recognition, and relationship-building. This year's gathering also coincides with the 100th anniversary of the George Washington Carver Museum & Cultural Center. Event Information 17th Annual Positively Powerful Education Summit & Woman Awards Conference Date & Time: October 9, 2026, from 8 a.m. to 3 p.m. Location: George Washington Carver Museum & Cultural Center, Phoenix, Arizona About Positively Powerful Development Corporation Positively Powerful Development Corporation (PPDC) is a 501(c)(3) nonprofit organization dedicated to empowering women through education and transformational leadership development. Through programs, partnerships, entrepreneurship initiatives, and community engagement, PPDC expands access, inspires achievement, and creates pathways for personal and professional success. About the Positively Powerful Education Summit & Woman Awards Conference Positively Powerful exists for one reason: to acknowledge the accomplishments of women in ways that empower all people to live their dreams and change lives and businesses for the better. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. US National Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
JetBlue's new first-class to expand Pittsburgh's premium seat capacity. BlueFirst to offer multiple comfort, technology, priority perks to customers onboard Airbus aircraft serving PIT. By Evan Dougherty Published September 4, 2026 Read Time: 3 mins JetBlue Airways is adding a new first-class seating product to its award-winning onboard service that is anticipated to further increase the number of premium seats offered to travelers from Pittsburgh International Airport. JetBlue revealed its new domestic first-class seating product on Sept. 1, called BlueFirst, that will be added to all its Airbus A220-300, A320 and A321 aircraft currently equipped in all-economy layouts. JetBlue will add three rows of 12 first-class seats to its A220s and A320s and four rows of 16 first-class seats to its A321s. Routes and booking availability for BlueFirst will be announced later this year, and retrofits of all aircraft with the new seats are expected to finish by 2028. BlueFirst is expected to gradually roll out to JetBlue's A220s and A320s that operate the carrier's service from Pittsburgh to Boston, Fort Lauderdale and New York-JFK, which will add more premium capacity to three of PIT's 10 largest, most competitive markets, while still offering its popular high-value, low-cost economy seating options for price-conscious travelers. A JetBlue Airbus A220-300 lands at Pittsburgh International Airport from Boston on May 11, 2026. (Photo by Evan Dougherty) In addition to JetBlue, to Boston and New York City, network carriers Delta Air Lines (Boston, New York-JFK and New York-LaGuardia), American Airlines (New York-JFK and New York-LaGuardia) and United Airlines (Newark) also operate multiple daily nonstop flights, all on two-class aircraft, from Pittsburgh. To Fort Lauderdale, Southwest Airlines, which has transformed its low-cost business model to offer extra legroom seating and other premium perks, and ultra-low-cost carrier Allegiant Air, which will introduce first-class style seats on select aircraft in 2027, also offer nonstop service from PIT alongside JetBlue. As part of PIT's air service diversification strategy, the airport continually works with airlines to provide the right level of service for the Pittsburgh market, including a competitive mix of premium and budget options offered across numerous airlines for the region's travelers. Since the end of the COVID-19 pandemic, airlines have been investing in more premium seats and larger aircraft with more fare classes at PIT, in line with industry and consumer trends. JetBlue, which celebrated 20 years of service at PIT in June, has increased its presence in the Pittsburgh market. It resumed daily service to Fort Lauderdale and New York-JFK in 2025 to supplement its Boston service, which operates up to four times a day. Currently, JetBlue's scheduled seats at PIT are up 24 percent year-over-year, the largest capacity growth of all carriers at the airport. JetBlue's take on first-class. JetBlue CEO Joanna Geragthy noted that premium demand continues to rise, adding that domestic first-class has become easy to predict and it is time "for a fresh take" from JetBlue that can provide to travelers who want more comfort at good value. "Customers are increasingly looking for more premium experiences, and BlueFirst gives them an elevated experience that feels distinctly JetBlue, with thoughtful touches, caring service and great value. It's another way we're bringing our JetForward strategy to life and giving customers more reasons to choose JetBlue." Each BlueFirst seat will feature 13.3-inch in-flight entertainment screens, Bluetooth pairing for customers with headphones and USB-A, USB-C and 110V outlets to charge devices. Customers will also have access to JetBlue's free high-speed Wi-Fi onboard. (Courtesy of JetBlue) BlueFirst is the latest facet of JetBlue's JetForward strategy, which includes the recent opening of its BlueHouse premium lounges at New York-JFK and Boston, and further expanding its portfolio of premium products to create more opportunities for JetBlue customers to enjoy an elevated travel experience across its network. Additionally, BlueFirst serves as an extension from JetBlue's successful Mint lie-flat business class product, introduced in 2013, exclusive to select transcontinental and transatlantic routes. According to JetBlue, BlueFirst will introduce premium seating on routes not served with Mint. Citing its recent investments in premium travel, JetBlue earned top rank in Customer Satisfaction among First/Business Class Passengers in JD Power's 2026 North America Airline Satisfaction Study for the second consecutive year. In addition, JetBlue's BlueHouse lounge at New York-JFK was recently ranked first for "Best Airport Lounge" in Newsweek's 2026 Readers' Choice Awards.