Service Manager - Preventative Maintenance

ThermalWorks LLC has an exciting opportunity for a Service Manager, Preventative Maintenance (U.S.), to join our team, responsible for the strategy, execution, and performance of all preventive maintenance (PM) programs for ThermalWorks equipment deployed within the U.S. market. This role owns PM contract delivery, renewal performance, field execution quality, and long-term equipment reliability. Startup & Commissioning and corrective maintenance are outside the primary scope of this role. The Service Manager, Preventative Maintenance (U.S.)needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally as well independently as with a team.   

ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate.

ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey?

Key Responsibilities

Preventive Maintenance Program Leadership:

•  Ownership of PM standards, task lists, schedules, and documentation
•  Define PM scopes, frequencies, and acceptance criteria
•  Ensure PM execution aligns with equipment design limits and warranty requirements
•  Develop and manage tiered PM offerings and renewal strategies
•  Track PM compliance, findings, and required follow-up actions

Field Execution & Quality Control:

•  Lead U.S. PM teams and approved service partners
•  Enforce Thermal Works safety, conduct, and quality standards
•  Ensure consistent documentation, reporting, and close-out
•  Drive continuous improvement using field data and trend analysis
•   Support the hiring, training, and development of service personnel
•   Ensure all service requests are handled in a timely manner based on needs
•   Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
•   Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
•   Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events

Warranty & Reliability Support:

•  Coordinate with corrective maintenance teams when deficiencies are identified during PMs
•  Ensure PM records support warranty compliance and claim defense
•  Identify early failure trends and escalate issues to Engineering
•   Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies

Reporting & Performance Management:

•  Own U.S. PM KPIs, including:
•  Contract fulfillment
•  SLA compliance
•  Repeat deficiency reduction
•  Customer satisfaction
•  Provide regular performance reporting to Director of Service

Education and Experience

•  8+ years management experience
•   5+ years technical, data center cooling/HVAC experience
•  Proven experience building and scaling preventive maintenance programs
•  Demonstrated leadership of distributed field teams

Specific Skills / Abilities

• Strong understanding of chillers, CDUs, hydronic systems, and controls
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, with the ability to use these tools for reporting, documentation, data management, and day-to-day communication.

Great Place to Work

Enjoy…

A fast-paced, entrepreneurial culture focused on innovation.
A flexible, autonomous work environment.
A culture of respect, learning, and excellence.
Experienced, highly talented experts as team peers.
Growth and travel opportunities.
A team of change-makers having a significant impact on people and the planet.

About Our Parent Company, Endeavour Energy

Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time, and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water, and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work, every day, to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself.  

Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling, and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney so that together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. 

Position: Service Manager, Preventative Maintenance
Full-Time or Part-Time: Full-Time
Reports to: Director of Service
Location: Remote – US (with up to 75% travel required to fulfill business needs)