Hotel General Manager

Job Description

Operational Management 

• Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Events. 
• Ensure the hotel consistently delivers excellent service standards and guest satisfaction. 
• Monitor operational performance and implement improvements where required. 
• Conduct regular audits to ensure compliance with brand, company, and regulatory standards. 

Leadership & People Management 

• Lead, motivate, and develop departmental managers and team members. 
• Recruit, train, coach, and support staff to achieve business objectives. 
• Conduct performance reviews and identify development opportunities. 
• Foster a positive, inclusive, and high-performing workplace culture. 

Financial Management 

• Manage hotel budgets, forecasts, and financial performance. 
• Monitor revenue, costs, labour expenditure, and departmental profitability. 
• Identify opportunities to maximise revenue and improve operational efficiency. 
• Support sales and marketing initiatives to increase occupancy and revenue. 

Guest Experience 

• Ensure exceptional guest service is delivered at all times. 
• Handle escalated guest complaints and resolve issues promptly and professionally. 
• Monitor guest feedback and implement improvements to enhance the customer experience. 
• Maintain high standards of cleanliness, presentation, and hospitality throughout the hotel. 

Compliance & Health & Safety 

• Ensure compliance with health and safety legislation, food safety standards, and company policies. 
• Conduct regular risk assessments and ensure corrective actions are completed. 
• Maintain security procedures and emergency response plans. 
• Ensure licensing and legal requirements are adhered to at all times. 

Business Development 

• Support sales activities, local marketing initiatives, and community engagement. 
• Build relationships with corporate clients, suppliers, and stakeholders. 
• Identify opportunities for growth within accommodation, food and beverage, and events operations. 

Qualifications

Essential 

• Proven experience in hotel, hospitality, or leisure management. 
• Strong leadership and team management skills. 
• Excellent customer service and interpersonal abilities. 
• Financial and commercial awareness. 
• Strong organisational and problem-solving skills. 
• Ability to work under pressure and manage multiple priorities. 
• Excellent communication skills. 

Desirable 

• Hospitality Management qualification or equivalent. 
• Experience managing multi-department hotel operations. 
• Knowledge of hotel property management systems (PMS). 
• Food Safety and Health & Safety qualifications. 

Personal Attributes 

• Guest-focused and service-driven. 
• Professional and approachable. 
• Commercially minded. 
• Resilient and adaptable. 
• Strong attention to detail. 
• Positive and motivational leader. 

Working Conditions 

• Full-time position. 
• Flexibility to work evenings, weekends, and holidays when required. 
• On-call responsibilities may apply depending on business requirements. 

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Salary: Up to £50,000