Full-Time

Manager I – Localisation Program Management

Rover

Rover

5,001-10,000 employees

Online platform connecting pet owners with sitters

Consumer Software

Junior

San Antonio, TX, USA + 1 more

Required Skills
Management
Requirements
  • Bachelor's degree in Linguistics, Translation, International Business, or related field is strongly preferred
  • 2+ years of proven experience as a Manager of Localisation Program Management or similar role in a technology-driven environment
  • 2+ years of experience managing a team of direct reports, with responsibility for all aspects of team-level goals/metrics and the employee lifecycle
  • Strong project management skills with the ability to handle multiple projects simultaneously
  • In-depth knowledge of localization tools, technologies, and industry best practices
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and geographies
  • C1-level (advanced) English language proficiency is required and C2- level (mastery) strongly preferred
  • Proficiency in one of the following languages is required: Spanish, French, German or Italian
  • Ability to understand and interpret financial data in order to improve localization cost metrics
  • Ability to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization
  • Experience working at a fast-paced tech company or in a startup environment
  • Experience working in a marketplace or B2C organization
  • Experience working with customer support teams
Responsibilities
  • Lead, coach, and develop a localization team of direct reports
  • Prioritize incoming work requests in alignment with strategic business goals, and assign the work to team members and/or vendors in order to meet SLAs and quality standards
  • Define the localization team’s key performance indicators (KPIs) and metrics, and create objectives and key results (OKRs) at the team level in alignment with Rover’s strategic priorities and goals
  • Identify training and development needs within your team, and collaborate with learning and development to meet those needs
  • Facilitate career development discussions and support employees in achieving their professional goals
  • Develop, implement and continuously improve a comprehensive localization execution strategy aligned with the Rover’s global objectives, with guidance from your senior leaders
  • Collaborate with cross-functional teams, including International Growth and others, to integrate localization considerations into product development and content creation processes
  • Identify, onboard, and manage relationships with localization vendors, ensuring high-quality and cost-effective services
  • Oversee the localization of documentation, marketing materials, customer-facing email, images and other content to meet the linguistic and cultural needs of our global markets
  • Work closely with content writers, marketing, and other stakeholders to ensure source content is culturally sensitive and suitable for translation
  • Establish and enforce rigorous quality assurance processes to guarantee the accuracy and consistency of localized content
  • Conduct regular reviews and audits of localized materials to identify and address issues promptly
  • Collaborate with product managers, program managers, marketing teams, growth leaders and other stakeholders to facilitate seamless integration of localization processes
  • Provide guidance on internationalisation best practices to ensure products are designed with global audiences in mind

Rover.com presents a unique work culture that values diversity, inclusivity, and individual ownership of work, fostering an environment that encourages employees to bring their unique perspectives to the table. The company's competitive advantage lies in its comprehensive pet-care services, which range from overnight stays and home care to neighborhood walks and virtual training, all aimed at providing a comfortable and personalized experience for pets and their owners. As a leader in the pet-care industry, Rover.com has successfully expanded its services across the US, Canada, and Europe, demonstrating its ability to meet the diverse needs of pet owners and sitters in different regions.

Company Stage

IPO

Total Funding

$535.9M

Headquarters

Seattle, Washington

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

25%

2 year growth

48%
INACTIVE