Surety Production Manager

The Role

In this role, you will be responsible for the oversight of SuretyNexus Production teams. This includes day-to-day servicing of Surety clients and management of the team’s servicing of Surety clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client decision-makers, executing deliverables on our clients’ behalf in accordance with our SOPs, and completing various administrative tasks, including monthly analysis and reporting.

Duties include, but are not limited to:

• Manage and prioritize the team’s workflow, ensuring all SLAs are met.

• Communicate effectively with clients, client managers, and other team members.

• Create a positive, productive, and competitive team atmosphere.

• Issue Surety bonds and perform associated activities based on the specific instructions of the client and/or client manager, including handling all subsequent transactions.

• Understand and interpret the information presented in a bond request.

• Assist with the resolution of client and carrier accounting issues.

• Assist with onboarding and training.

• Prepare written correspondence, reports, and analysis as needed for management.

• Participate in internal and external meetings.

• Maintain client confidentiality.

The Requirements

• Strong attention to detail.

• Excellent verbal and written communication skills.

• Ability to work independently and in a team setting.

• Strong customer service, presentation, and organizational skills.

• Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

• 1-3+ years of insurance industry experience related to servicing accounts is a plus.

• Experience working with Surety, including in an insurance brokerage environment, is a plus.

• Experience working with Epic and Tinubu is a plus.

• Ability to acquire and maintain a P&C license within 90 days of employment.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $70,000.00-$80, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.