Full-Time

Director – Business Analytics

Posted on 8/19/2024

Vivid Seats

Vivid Seats

501-1,000 employees

Online marketplace for live event tickets

Consumer Software
Entertainment

Senior, Expert

Chicago, IL, USA

Hybrid model: Tuesday-Thursday in office; Monday and Friday remote.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Power BI
Python
SQL
Tableau
Business Analytics
Looker
Google Analytics
Requirements
  • Bachelor’s degree
  • Minimum of 8 years leading a high performing analytics team, with progressive career experience in analytics with hands-on experience working with data methods and analysis.
  • Strong business acumen alongside the technical chops to pick things up quickly.
  • Expertise working with data visualization tools and techniques (e.g. Looker, Tableau, SQL, Power BI, Python); experience working with Google Analytics a strong plus.
  • Strong background in statistical analysis and analytical methods to derive insights.
  • Effective communication skills are necessary including the ability to distill complex data sets into simple concepts and clear, concise and compelling recommendations.
  • Ability to accurately scope out tasks and projects in order to orchestrate the right people and processes to achieve the end goal or objective; nimble enough to anticipate and react to changes and roadblocks and can evaluate results and pivot when necessary.
  • Strong leadership skills with a focus on mentorship, teamwork and collaboration.
  • An understanding of how to build relationships and establish trust with cross-functional stakeholders to ensure effective teamwork and accomplish complex objectives.
  • Desire to work in a fast-paced and dynamic industry.
Responsibilities
  • Develop and oversee strategy to enable and ensure data driven decision-making across pricing, marketing, product and our ticketing marketplaces.
  • Lead the provision of clean, easy-to-use data across the company, working in partnership with Data Engineering and the greater Technology organization.
  • Manage business visualization tools (Looker, Tableau) and platforms ensuring data accuracy, accessibility and availability.
  • Create and maintain the necessary structures to provide monitoring of daily and weekly performance trending with ongoing adjustments and recommendations.
  • Work closely with various departments and business leaders to understand their data needs to provide effective support and facilitate data-driven decision making across the company.
  • Stay updated with business trends and technologies. Propose and implement improvements in data, reporting and analytical tools and processes. Inspire and drive the team to operate as a best-in-class analytics function.
  • Provide strategic leadership for the Business Analytics team, setting overall goals and priorities and ensuring the team’s alignment to organizational objectives. Lead, develop and coach a team of analytics professionals, providing guidance and mentorship to foster a high-performance culture.

Vivid Seats operates an online ticket marketplace that connects buyers and sellers of tickets for live events, such as sports games, concerts, and theater performances. The platform allows sellers to list tickets they have already purchased, while buyers can browse these listings to find tickets that suit their preferences. Vivid Seats generates revenue by charging a service fee, which is a percentage of the ticket price, paid by the buyer at the time of purchase. The website and mobile app offer features like searching for tickets by quantity, price, or seat location, and provide electronic transfer options for secure ticket delivery. Vivid Seats stands out from competitors with its user-friendly interface and strong customer support, including guarantees for valid tickets and assistance with issues like event cancellations. The company's goal is to create a reliable and convenient platform for people to access live events.

Company Stage

IPO

Total Funding

$228.3M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Younger generations prioritize experiences, boosting demand for Vivid Seats' offerings.
  • Vivid Seats reported a 20% increase in marketplace gross order value in May 2023.
  • The partnership with I Am Athlete could expand Vivid Seats' audience reach.

What critics are saying

  • Increased competition from platforms like TickPick may erode Vivid Seats' market share.
  • Potential sale of Vivid Seats could lead to strategic instability.
  • Consumer trends towards affordability may impact ticket sales and profit margins.

What makes Vivid Seats unique

  • Vivid Seats partners with high-profile brands like ESPN and The Rolling Stones.
  • The platform offers electronic ticket transfers for secure and convenient transactions.
  • Vivid Seats provides comprehensive customer support and ticket guarantees for reliability.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Mental Health Support

Company Equity

Performance Bonus

Hybrid Work Options

INACTIVE