Security Account Manager - Retail

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintain or oversee weekly operating schedules and payroll completion for assigned security personnel.  Provides after-hours emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Salary: $60,000 / Year

Essential Functions

• Supervise the day-to-day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high-quality security services to protect people and property
• Build, improve, and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage the client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program updates with Client
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by Client or District Manager.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with minimal unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, and meet Allied Universal’s corporate training standards.
• Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs; meet regularly, listen to issues, and provide security and technical expertise and solutions.  Ensure complete customer satisfaction.
• Use WinTeam effectively for scheduling and billing, and produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos, and on the portal.

Qualifications

• Four-year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills required.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll, billing and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1738588