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Axon

Builds weapons, cameras and software for police

Regional Support Manager - Northern Europe

Customer SuccessConfirmed live in the last 24 hours
Full-timeRemote in BelgiumNo salary listed

About the Job

Requirements

  • Fluent Dutch and English written and verbal communication skills are essential.
  • Be tactically focused on managing customer success adoption.
  • Have a strong technical foundation, including working knowledge of enterprise networking such as TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
  • Have working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
  • Have working knowledge of Windows environments, Active Directory or Entra ID, and enterprise endpoint management concepts.
  • Have working knowledge of integration patterns, system interoperability, and enterprise application ecosystems.
  • Have technical troubleshooting ability across software, networking, configuration, and infrastructure domains.
  • Be able to legally live in the territory and travel to other countries as required; this may require personally obtaining work and travel visas.
  • Be able to work effectively with all organizational levels and build strong partnerships.
  • Have strong computer skills, including proficiency in Microsoft Office, CRM, and collaboration tools such as Salesforce and Trello.

Responsibilities

  • Become the dedicated technical expert across the Axon ecosystem and maintain deep knowledge of current and expanding product deployments.
  • Serve as a technical liaison between Axon, the customer, and strategic delivery partners.
  • Follow up on all requests submitted by customers.
  • Work with the sales team to support existing customers.
  • Manage tickets and RMA, working with internal teams from issue identification through the full adoption lifecycle.
  • Travel nationally and internationally as required, up to 40%.
  • Coordinate and schedule regular calls with existing customers.
  • Focus on customer loyalty.
  • Proactively look out for customers’ business and suggest new and innovative ways to keep them succeeding with Axon products.
  • Facilitate integration with existing customer platforms.
  • Perform installation and commissioning.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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