Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

At Four Seasons, we believe our people are our greatest asset. The Learning & Development function plays a vital role in creating exceptional employee experiences, developing future leaders, and ensuring our teams have the skills, confidence, and knowledge to deliver world class hospitality every day.

About the Role

Reporting to the Director of People & Culture, this temporary opportunity is responsible for driving the hotel's learning strategy, fostering a culture of continuous development, and supporting operational excellence through impactful learning initiatives.

You will partner with leaders across the hotel to identify development opportunities, facilitate training programs, drive service standards, support leadership growth, and ensure employees have the tools and resources required to succeed in their roles.

This is an exciting opportunity for an experienced learning professional who is passionate about people development, leadership growth, and creating engaging learning experiences within a luxury hospitality environment.

What You'll Do

• Lead the hotel's onboarding programs
• Facilitate learning and development program for employees, supervisors, and managers across the hotel
• Partner with department leaders to identify performance gaps and recommend effective learning solutions
• Support leadership development initiatives, including management onboarding and development programs
• Maintain and develop the Department Trainer program across the hotel
• Conduct learning needs analyses and develop annual learning plans aligned with business objectives
• Create and manage training calendars, development activities, and learning resources
• Monitor and evaluate the effectiveness of learning programs and development initiatives
• Support compliance and mandatory training requirements across all departments
• Champion a culture of continuous learning, service excellence, and career development throughout the hotel
• Strengthen the hotel's talent pipeline through targeted learning interventions that build leadership capability, accelerate readiness and support internal career progression as well as cross-training programs.
• Partner with hotel leadership to identify high-potential talent and implement individual development plans that accelerate growth, strengthen engagement and support retention.
• Collaborate with hotel leadership to develop and execute learning strategies that address service performance gaps, elevate service excellence and drive achievement of guest satisfaction targets.
• Manage Manager-in-Training, internship, work experience and other early-in-careers programs.

What You Bring

• Strong previous experience in a Learning & Development, Training, People Development, or similar role
• Experience facilitating training programs and coaching employees and leaders
• Previous experience within luxury hospitality, hotel operations, or a service focused environment
• Strong facilitation, coaching, and presentation skills
• Excellent communication and stakeholder management abilities
• Strong analytical and organizational skills with the ability to identify performance improvement opportunities
• Experience developing learning solutions, training materials, or development programs is advantageous
• Positive, collaborative, and people focused approach

What To Expect

• Work Hours based on a 40-hour working week
• A dynamic, fast-paced environment that requires constant collaboration with teams and engagement with guests.
• Monday to Friday working pattern with flexibility to support operational training requirements

What We Offer

• A  Rewarding Work Culture, with mentoring, training and development opportunities
• Complimentary employee meals prepared by the Four Seasons Culinary Team 
• Business Attire that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

Want to know more about working for Four Seasons? Visit us at:

• https://www.fourseasons.com/neworleans/
• YouTube: http://bit.ly/WeAreFS
• Facebook: http://bit.ly/WeAreFS_FB
• LinkedIn: http://bit.ly/WeAreFS_LI
• Twitter: http://bit.ly/WeAreFS_TW

We look forward to receiving your application..

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal