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Scalable Capital

Runs a digital bank and investment platform

Client Service Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • You have completed vocational training.
  • Experience in finance, banking, or insurance is a plus.
  • You have an affinity for capital-market products and digital solutions.
  • You can work conscientiously and with attention to detail under time pressure.
  • You have very good German skills (C1) and good spoken and written English skills.

Responsibilities

  • You serve as a reliable point of contact for existing customers and prospective customers interested in the services by telephone and email.
  • For more complex questions, you connect with other departments to find a solution quickly.
  • You independently take responsibility for customer satisfaction and retention in areas including account management, payment transactions, refunds, and technical questions.
  • You continuously expand your financial knowledge through internal training and your own initiative.
  • You use customer feedback to identify opportunities to improve the product and internal processes, working closely with Product and Operations.
  • You work shifts Monday through Friday, with scheduled hours between 8 a.m. and 8 p.m.

About the Company

Scalable Capital

Runs a digital bank and investment platform

Scalable Capital runs a digital banking and investment platform for private clients in Europe who want to trade, save or borrow through one app. Its Broker account supports self-directed online investing and recurring savings plans, while Scalable Wealth builds and manages diversified portfolios of exchange-traded funds. Clients also use overnight and fixed-term savings accounts or borrow against eligible investments through Scalable Credit. The business charges trading fees, a monthly subscription for its premium brokerage plan, portfolio management fees and interest on loans. Founded in 2014, Scalable Capital is headquartered in Munich, Germany.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$550.3M
Headquarters
Munich, Germany
Founded
2014

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