Trainer

Job Description

Lights on. Energy up. Learning in action!

We're looking for a dynamic Trainer who can spark curiosity, challenge thinking and turn everyday learning into extraordinary growth. If you love developing people and making an impact, we want you!

So, what will you do? 

• You will design and deliver impactful learning interventions across all levels and functions of the organisation, tailored to enhance technical, functional, and behavioural competencies.
• You will ensure that employees are equipped to perform effectively and excel in their roles through diverse and engaging training mediums.
• You will foster a culture of continuous learning, aligning training initiatives with organisational goals and promote the development of skills critical to business success.

In addition to the above, you will: 

• Conduct onboarding and training for new hires as well as provide a consistent, uniformed training approach on both functional and technical knowledge, with all new starters in their relevant roles and departments, across the business at different levels.
• Create training programs that are tailored to the needs of specific roles and levels within the organisation.
• Develop engaging and interactive training materials, including e-learning modules, presentations, job aids, and workshop guides.
• Develop scenarios for role playing activities as well as to accommodate various learning interventions.
• Collaborates effectively with the rest of the team to brief Designs and develop training materials, ensuring comprehensive coverage of technical information while meeting learning objectives.
• Conduct impactful learning experiences tailored to the audience that drive skill development and behavioural change across all levels of the organisation.
• Adapt facilitation techniques to ensure relevance and engagement for diverse learner profiles.
• Deliver training in various formats, including in-person workshops, virtual sessions, and hybrid models, ensuring seamless execution in each.
• Leverage appropriate tools and technologies to enhance learning experiences, such as virtual breakout rooms, collaborative whiteboards, and simulations.
• Train across multiple levels across the organisation and ensuring training sessions are inclusive, engaging, and impactful.
• Facilitate training on all learning materials across the organisation, encompassing technical, functional, and soft skills development.
• Ensure learners gain proficiency in key subject areas, adapting delivery style to maximise understanding and application.
• Create a positive, interactive learning environment that fosters open communication and collaboration, and knowledge retention.
• Use storytelling, role-playing, case studies, and hands-on activities to enhance engagement and retention.
• Use gamification, microlearning, and scenario-based training to align with modern learning preferences.
• Actively encourage participation, addressing resistance or disengagement constructively.
• Address learner questions and challenges effectively during sessions.
• Serve as a post-training resource, offering follow-up support and clarification to reinforce learning.
• Measure the effectiveness of training initiatives and apply insights to improve future programs.
• Provide feedback and performance data to the Learning Manager and Instructional Designer training team to assess training impact and refine collateral.
• Provide evidence of training to Learning and Development Specialist.
• Continuously refine delivery methods based on evaluation results.
• Be responsible for accurately storing, managing, and distributing training materials across the business to ensure consistency and accessibility.
• Work closely with the Learning Manager, foster strong relationships with stakeholders to ensure training aligns with business objectives and employee needs.
• Communicate training plans, schedules, updates and outcomes effectively to all stakeholders.
• Support cross-functional projects that require training expertise.
• Foster cross-functional collaboration to integrate training into broader initiatives and within the organisation's overall strategic direction.
• Coordinate diaries with stakeholders and employees requiring training.
• Ensure the logistics of the venue, refreshments have been arranged and secured for the training.
• Maintain and ensure up to date training records and registers are stored on SharePoint, according to compliance reporting standards.
• Works closely with the Learning and Development Specialist to coordinate and administer training programs, ensuring seamless execution and alignment with organizational goals.

Qualifications

• Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.

Deal Breakers: 

Minimum 6 years’ experience in training and development of which 4 years’ experience in a role training a diverse audience across all levels and functions with the following:

• Proven expertise in designing and delivering training content across technical, functional, and behavioural competencies along with a demonstrated ability to design and conduct role-playing scenarios to enhance skill application.
• Hands-on experience using Learning Management Systems (LMS), e-learning platforms, and scenario-based learning techniques.
• Demonstrated expertise in instructional design models (e.g., ADDIE, SAM) and adult learning principles.
• Proficiency in multiple delivery methods: in-person, virtual, hybrid, and self-directed learning as well as advanced facilitation and presentation skills, with the ability to adapt techniques to suit varied learner profiles and organisational needs.
• Ability to design engaging and easy to understand presentations and supporting collateral.
• Proficient with industry-standard tools such as Microsoft Office, Miro, Canva, and other collaborative technologies.
• Travel will be required for on-site training delivery based on business needs.
• Ability to develop and conduct summative and formative assessments and the ability to compile and present detailed progress reports.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Certification in training delivery or instructional design (e.g., Train-the-Trainer, Certified Professional in Talent Development (CPTD), or equivalent would be advantageous.
• Qualification in facilitation and assessment would be advantageous.
• Experience in a fast-paced, diverse industry such as fintech or sales preferred as well as staying up to date with the new market trends.
• Comprehensive understanding of functional and technical skills required in sales, customer support, and operational roles.
• Demonstrated ability to translate complex technical concepts into clear, engaging training that is easily understood by diverse audiences.
• Proven learning mindset with strong adaptability to stay current with the latest training methodologies and industry trends.
• Analytical skills to assess training effectiveness and implement continuous improvements, and understanding of training evaluation frameworks (e.g., Kirkpatrick’s Model).
• Knowledge of technical concepts, product development cycles, and customer-centric processes.
• Strong knowledge of the sales process, sales techniques and its best practices.
• Ability to work individually and as a team player, have good time management skills and a strong attention to detail.
• Excellent stakeholder relationship building and management as well as the ability to influence implementation.
• Strong communication, interpersonal, and coaching skills to engage and support diverse audiences and stakeholders.
• Strong organisational and project management skills to handle multiple training initiatives simultaneously.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in-office work models.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista. 

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