Supervisor - AML Compliance

Role Responsibilities  

Join Western Union's Financial Intelligence Unit (FIU) within the Global Compliance organization, where you will help protect the business and its customers from money laundering, terrorist financing, and other financial crime risks. As a people leader within the Office of Consumer Monitoring and Investigations (OCMI), you will lead a team of investigators responsible for reviewing and investigating unusual consumer transaction activity. You will support operational performance, ensure quality and consistency in investigative outcomes, and help foster a culture of accountability, collaboration, and continuous improvement.

• Lead, coach, and develop a team responsible for monitoring, reviewing, and investigating consumer transaction activity for potential financial crime risks and Suspicious Activity Report (SAR) filing.
• Provide day-to-day guidance and oversight to investigators, including case reviews, escalation support, workload prioritization, and performance management.
• Oversee case inventory, workload distribution, and investigator productivity to support timely and effective completion of investigative activities.
• Ensure investigations are completed accurately, consistently, and in accordance with established quality, productivity, and regulatory standards.
• Drive accountability for team performance, quality outcomes, and adherence to compliance and operational procedures.
• Support the identification and escalation of suspicious activity, emerging risks, and financial crime trends to leadership, as appropriate.
• Serve as a resource to team members on investigative procedures, compliance requirements, SAR filings, and case management processes.
• Develop team capabilities through coaching, performance feedback, training, and employee development activities.
• Facilitate team meetings and knowledge-sharing sessions that reinforce operational priorities, process consistency, and team engagement.
• Collaborate with Compliance, Quality Assurance, Operations, and other business partners to address issues, support process improvements, and achieve organizational objectives.
• Prepare and deliver operational updates, performance insights, and risk-related information to leadership.
• Support projects, process enhancements, and operational initiatives that improve investigative workflows, efficiency, and customer outcomes.
• Contribute to the maintenance and enhancement of policies, procedures, training materials, and operational controls to support regulatory and business requirements.
• Partner with Quality Assurance teams to address findings, support corrective actions, and identify opportunities to strengthen investigative quality and consistency.

Role Requirements 

Basic Qualifications:

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 3+ years of experience in anti-money laundering compliance, financial crime investigations, transaction monitoring, risk management, financial services compliance, or related compliance functions.
• 1+ years of people leadership experience, including coaching, developing, and managing employee performance.
• Experience reviewing, monitoring, investigating, or analyzing customer transactions, alerts, or financial activity within a regulated environment.
• Experience working within financial services, payments, banking, remittance, fintech, compliance, risk management, or another regulated industry.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Preferred Qualifications:

• Experience within the global money remittance, payments, banking, fintech, or broader financial services industry.
• Experience supporting anti-money laundering, counter-terrorist financing, sanctions, fraud, or other financial crime compliance programs.
• Experience leading teams within a high-volume operational, investigations, compliance, fraud, risk, or customer monitoring environment.
• Experience identifying opportunities for process improvement, operational efficiency, or quality enhancement.
• Working knowledge of money laundering typologies, suspicious activity indicators, and financial crime risks.
• Experience interpreting and applying policies, procedures, controls, and regulatory requirements within an operational setting.
• Proficiency with Microsoft Excel and experience using case management, investigative, reporting, or workflow management systems.
• Experience working in a highly regulated operational services environment.
• Additional language proficiency beyond English.
• Professional certification such as CAMS, CFCS, CFE, or a similar financial crime or compliance designation.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location: 5 Concourse Pkwy NE, Suite 2300 Atlanta, GA 30328

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include: 

• Medical, Dental, Vision, and Life Insurance 
• Tuition Assistance Program 
• Employee Discount Program
• Parental Leave 
• 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The base salary range is $90,000.00 - $115,000.00 USD per year. Total on-target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

12-01-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.