HybridBased in Vancouver with travel to the Squamish site.
IT Operations
About the job
Requirements
A bachelor's degree or diploma in Telecommunications, Information Technology, Engineering, or a related field.
At least 10 years of relevant experience supporting telecommunications and operational technology systems, preferably in industrial, energy, or oil and gas environments.
Strong understanding of operational requirements in field or plant environments, including system reliability, ease of use, and maintainability.
Hands-on experience with Voice over Internet Protocol, Session Initiation Protocol, private branch exchange systems, radio communication systems, and Long-Term Evolution networks.
Familiarity with supervisory control and data acquisition, distributed control systems, and plant communication systems.
Proficiency in technical documentation and system lifecycle management.
Strong vendor coordination and stakeholder management capability.
Experience working with large multidisciplinary teams and contractors in a multicultural environment.
Experience working with centralized global remote-support models and processes.
Ability to work under pressure, handle multiple tasks, and change priorities within tight time frames.
Expertise with computer programs including Office 365, Microsoft Teams, Microsoft Visio, Microsoft Project Control, Adobe Acrobat, DocuSign, Navisworks, Aconex, SharePoint, Borealis, and AutoCAD.
A valid driver's license and passport, specifically a Canadian passport or a passport with a United States visa.
Must be legally entitled to work in Canada.
Responsibilities
Support project delivery by ensuring telecommunications and operational systems, including Voice over Internet Protocol, private branch exchange systems, supervisory control and data acquisition, closed-circuit television, access control, intrusion detection, personnel safety monitoring, and marine and terrestrial radio systems, are designed, configured, and implemented for operational needs.
Participate in requirements reviews, system design reviews, and system acceptance activities from an operations perspective.
Ensure telecommunications and operational technology systems meet operational requirements for reliability, usability, and maintainability.
Provide technical oversight and support for telecommunications and operational technology systems during deployment, testing, commissioning, and operational readiness for plant operations.
Coordinate with engineering, procurement, and construction contractors, vendors, project teams, and operations teams to transition telecommunications and operational technology systems into steady-state operations.
Identify and report operational gaps or risks in proposed system designs or configurations and provide mitigation recommendations.
Monitor system performance and assist with troubleshooting after implementation.
Maintain and update technical specifications, configuration records, and operational procedures.
Ensure integration with supervisory control and data acquisition, distributed control systems, and enterprise information technology systems.
Coordinate and manage external service providers, including technical clarification, request-for-proposal preparation, technical evaluation, and contract management.
Work from Vancouver, British Columbia, with travel to the Squamish site as required.
Desired Qualifications
Relevant experience in industrial, energy, oil and gas, utilities, or critical-infrastructure environments.
Experience working with large multidisciplinary teams and contractors in a multicultural environment.
Ability to innovate and undertake strategic planning and implementation.
Project
The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacity of 250,000 m3 and would produce approximately 2.1 million tons per year of LNG.
Woodfibre Management Ltd. is a privately held Canadian company based in Vancouver and a subsidiary of Pacific Energy Corporation Limited.
Position
The Telecom Systems Lead is responsible for ensuring all telecom and operational communication systems are designed, implemented, and transitioned into operations effectively. The position acts as a key liaison between project teams and operations, providing technical support, coordination, and validation throughout the project lifecycle, focuses on field communications, safety systems, and plant-level OT telecom infrastructure.
Key Responsibilities:
The successful applicant will:
Support project delivery by ensuring telecom and operational systems (e.g., VoIP, PBX, SCADA, CCTV, access control, intrusion detection, personnel safety monitoring, marine and terrestrial radio systems, etc.) are designed, configured, and implemented to meet day-to-day operational needs.
Participate in requirement reviews, system design reviews, and system acceptance activities from an operations perspective.
Ensure Telecom and OT systems meet operational requirements including reliability, usability, and maintainability.
Provide technical oversight and support for telecom and OT systems throughout deployment, testing, commissioning, and operational readiness for plant operations.
Coordinate with EPC contractors, vendors, project teams, and operations teams to ensure a smooth transition of telecom and OT systems from project delivery to steady-state operations.
Identify and report operational gaps or risks in proposed telecom and OT system designs or configurations and provide mitigation recommendations.
Monitor system performance and assist in troubleshooting issues post-implementation.
Maintain and update documentation including technical specs, configuration records, and operational procedures.
Ensure integration with SCADA, DCS, and enterprise IT systems
Coordinate, engage, and manage external service providers (e.g., telecom companies, intermediaries, and niche service vendors), including technical clarification, RFP preparation, technical evaluation and contract management, etc.
Required Experience:
Bachelor's degree or diploma in Telecommunications, Information Technology, Engineering, or a related field.
Minimum 10 years of relevant experience in supporting telecom and OT systems, preferably in industrial, energy, or Oil & Gas environments.
Strong understanding of operational requirements in a field or plant environment (e.g., system reliability, ease of use, maintainability).
Hands-on experience with VoIP, SIP, PBX, radio communication systems, and LTE networks
Familiarity with SCADA, DCS, and plant communication systems
Proficient in technical documentation and system lifecycle management.
Excellent communication, coordination, and problem-solving skills.
Industry experience in Oil & Gas, utilities, or critical infrastructure is strongly preferred.
Strong vendor coordination and stakeholder management capability
Additional Requirements:
Experience working with large multi-disciplinary teams and contractors in a multicultural environment is an asset.
Experience working and problem solving with centralized global remote support models and processes.
Accepts responsibility and demonstrates a commitment to the delivery of tasks and targets.
Exceptional written and verbal communication skills.
Ability to be Innovative and vision-oriented with demonstrated ability to undertake strategic planning and implementation.
Ability to work well under pressure, handle multiple tasks, and change priorities within tight time frames.
Demonstrates and seeks accountability within the team.
Ability to work collaboratively within a team environment.
Expertise with a variety of computer programs (programs e.g., Office 365, MS teams, MS Visio, MS Project Control, Teams, Adobe Acrobat, DocuSign, Navisworks, Aconex, SharePoint, Borealis, AutoCAD, etc.)
Motivated and willing to take ownership of tasks.
Energetic in pursuit of continuous improvement processes.
Shares knowledge readily and encourages personal development.
A valid driver’s license and passport (Canadian passport or passport with US Visa).
As required, the position is based in Vancouver, BC, with travel to Squamish (site).
Must be legally entitled to work in Canada.
Only qualified candidates legally entitled to work in Canada will be contacted.
Woodfibre Management Ltd. is an equal opportunity employer.