About Mimecast

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected.

The Opportunity

Incydr Product Development is looking for a Senior Forward Deployed Engineer to help make sure customers get the full value of Incydr, from initial rollout throughout the entire time they run the product. As Incydr scales globally across more customers and more complex environments, we're investing in a technical role that sits close to the customer: partnering with our proof-of-value engineers, Professional Services team, and customer account teams to help accounts reach full operational health quickly and stay there as their needs evolve. It's a chance to shape a new role at the intersection of engineering and customer success.

This is a hands-on, engineering role that also interacts with customers. You'll be embedded in Incydr Engineering and brought in directly by the teams closest to an account to work on something specific: a technical health check, custom integration work, digging deep into customer problems to find and resolve issues quickly, and even fine-tuning after deployment to make Incydr fit well inside a customer's environment. You'll be part of the engineering team with access to source code, advanced logging, and telemetry to solve problems directly or partner with other SMEs in engineering as needed. Expect some travel to customer sites, though most engagement happens remotely; day to day, you'll follow the hybrid working model for your local Mimecast office.

Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, and we're looking for someone genuinely curious about working this way, including using AI to build fast, narrow solutions for individual customer problems rather than defaulting to a big, shared toolkit.

What You'll Do

Partner with customer-facing teams, customers, and fellow engineers to quickly diagnose and resolve technical pain points, from deployment hiccups to performance tuning, so customers get the most out of Incydr.
Take full ownership of each engagement, from first diagnosis to resolution, working directly with customers along the way, while account teams continue to own the broader relationship.
Get full access to the Incydr codebase and deployment tooling, so you can dig into how something actually works yourself and ship a fix through our normal review process when you're the right person to do it.
Build and troubleshoot custom scripts and integrations tailored to each customer's environment, using AI tools to move fast rather than reaching for a one-size-fits-all script library.
Partner with Incydr Engineering on issues that need deeper product involvement, arriving with enough detail, like repro steps and a root-cause hypothesis, that they can act on it immediately.
Spot early signals, like an account building up untriaged alert volume, and flag them proactively so customer-facing teams can get ahead of a problem before it grows.
Coach and enable a customer's own team, through training, documentation, and hands-on pairing, so they can confidently run and maintain Incydr themselves.
Bring what you learn back to the rest of product and engineering, so patterns you spot across customers directly shape the roadmap instead of being solved once and forgotten.

What You'll Bring

5+ years building software, including practical experience troubleshooting or supporting that software directly with customers or in live production environments.
Enough depth across a broad codebase to work independently: comfortable reading and navigating code you didn't write, diagnosing an issue, and contributing a fix through normal review when needed, without waiting on someone else to do the digging.
Practical scripting and integration experience: building narrow, purpose-built solutions to a specific technical problem quickly, including using AI coding tools to move faster than writing everything by hand.
Genuine comfort owning a technical conversation directly with a customer: running a working session on a live issue, walking a customer through troubleshooting together over a video call. This is a role that will directly interact with customers and with a variety of internal stakeholders.
Comfort troubleshooting with incomplete information: you're the person who figures out why something is broken in someone else's environment, even when the information is incomplete and a customer's waiting on an answer.
Strong written and verbal communication: translating a technical root cause into something a non-engineer can act on, and a customer's vague description of a problem into something engineering can act on.
Comfort working daily with AI coding assistants and agents, and interest in building the kind of lightweight AI-driven tools and playbooks that let customers and internal teams solve problems themselves.

Nice to Have

Experience with endpoint agent technology, device management (MDM), or the operational realities of deploying software across large, varied fleets.
Experience with identity/directory sync (for example, SCIM) or enterprise single sign-on integrations.
Experience building internal tools, playbooks, or automations that non-engineering teams can run themselves.
Background in a customer-facing technical role: professional services, solutions engineering, technical account management, support or similar.
Exposure to data security, data loss prevention, or insider risk concepts.

The base salary range for this position is $140k−$180k plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

About the company

Mimecast provides cloud-based cybersecurity services focused on email. It blocks phishing, malware, and spam, archives and indexes emails for compliance, and offers continuity to keep email access during outages. Revenue comes from subscription plans and it integrates with other cybersecurity tools to form a broader security stack for SMEs to large enterprises. Its goal is to reduce email-based risk, protect data integrity, and ensure uninterrupted communications across client organizations.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

London, United Kingdom

Founded

2003

Get referred to Mimecast

See people who can refer or advise you

Simplify's Take

What believers are saying

Ranjan Singh became CEO on June 25, 2026, accelerating platform-led execution.
Agent Risk Center beta started August 2026, targeting shadow AI and autonomous agents.
Exclusive Networks and blueAPACHE partnerships expanded Mimecast distribution in India and Australia.

What critics are saying

Mimecast suffered 2026 console and mail-delivery incidents across UK, AU, US, and ZA grids.
Incydr and Agent Risk Center face crowded rivals like Microsoft, Proofpoint, and Palo Alto Networks.
AI governance positioning is existentially risky if enterprises standardize on native Microsoft 365 controls.

What makes Mimecast unique

Mimecast serves 42,000 organizations and 27 million users across 100 countries.
Its 2026 platform unifies email security, archiving, Incydr, and AI-agent governance.
Mimecast’s behavioral telemetry spans 24 trillion annual signals across email, collaboration, and AI.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Hybrid Work Options
Performance Bonus

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

VSDaily

Oct 19th, 2026

Mimecast launches Singapore cloud infrastructure to boost regional data residency across Southeast Asia.

Mimecast launches Singapore cloud infrastructure to boost regional data residency across Southeast Asia. Global cybersecurity leader Mimecast has expanded its regional footprint by launching AWS-hosted data infrastructure in Singapore to serve organizations across Southeast Asia and Hong Kong. The expansion enables regional enterprises, including those in Malaysia, to store and process email, compliance, and security data locally while accessing the full cybersecurity platform. Discover more Track Investments Learn AI Tools MALAYSIA, 19 OCTOBER 2026 - Global cybersecurity and human risk management firm Mimecast today announced the expansion of its regional cloud hosting capabilities in Singapore through Amazon Web Services (AWS). The move provides dedicated regional infrastructure for organizations across Malaysia, Singapore, Hong Kong, Indonesia, Myanmar, the Philippines, Taiwan, and Thailand. As regulatory scrutiny, procurement requirements, and risk committees place stronger emphasis on data sovereignty and data residency, enterprise organizations increasingly require precise clarity on where sensitive communications and compliance data reside. Mimecast's local deployment in Singapore addresses regional hosting preferences without compromising on security or functional performance. The newly established Singapore hosting infrastructure operates on the same core codebase, monitoring protocols, and deployment architecture as Mimecast's global cloud deployment. Consequently, regional organizations gain access to the complete suite of capabilities offered by the Mimecast platform, including automated threat containment, behavioral analysis, and policy enforcement across human, email, endpoint, and AI vectors. The launch builds upon Mimecast's broader global infrastructure roadmap, following dedicated regional deployments across the UK, Germany, Canada, Australia, and South Africa. This marks the company's first infrastructure extension specifically designed to address residency expectations within Southeast Asia. Pravar Gautam, Director of APJ Partner Core at AWS, highlighted that data residency has emerged as a central decision criterion for enterprise technology procurement across Southeast Asia. Hosting Mimecast on AWS regional infrastructure allows regional organizations to meet local data governance preferences while maintaining enterprise performance and security standards. With immediate effect, new enterprise customers across the specified regional markets can store and process data in Singapore from day one, gaining complete transparency over data location alongside advanced threat protection capabilities.

Marketing Spread

Oct 7th, 2026

Windhoek summit to tackle the cyber gaps AI is exposing.

Windhoek summit to tackle the cyber gaps AI is exposing. Namibian business and technology leaders will come together in Windhoek on 13 October for the 2026 Namibian Cyber Security Summit, hosted by The Cloud Crew and DigitalShield, as organisations face growing pressure to understand where their existing cyber defences may still leave them exposed. The summit, themed 'Mind the Gaps, AI, Governance and Cyber Defense', takes place at The Weinberg Hotel from 08:00 to 15:00 and will bring together IT, security, governance, risk, and business leaders for a practical examination of the gaps that can develop across technology, people, and processes. Figures from the Namibia Cyber Security Incident Response Team show that 161,547 cyber events were recorded between April and June 2026, up 56.7% from the previous quarter, while more than 513,000 cyber vulnerabilities were detected during the same period. A clearer view of the gaps Most organisations know which security tools they have in place. However, it is more difficult to understand the gaps that sit between these solutions, who takes ownership when something falls outside a tool's remit, and whether the overall environment is as well covered as everyone assumes. The summit will use the Cyber Defense Matrix as a practical way to examine that problem. The framework maps core cyber security functions to the assets organisations need to protect, helping security teams understand where existing capabilities are concentrated and where gaps may exist. It also recognises that technology alone cannot carry the entire security programme, particularly as detection, response, and recovery increasingly depend on people and processes. AI changes the security map AI adds another layer to an already complex environment. Employees may be using AI tools before formal governance catches up, while security teams are also beginning to use AI to identify risk and accelerate analysis. "AI is being adopted faster than many organisations can update their policies, controls, and ways of working," says Aidan Snyders, Business development Manager of The Cloud Crew. "The risk is that new capability gets introduced in pockets across the business without anyone having a complete view of what it can access or how it should be governed. The summit is designed to help leaders get that visibility and make practical decisions about where they need to tighten control." The programme will look at how vulnerability management connects with governance, how organisations can establish where AI is already being used, and what human behaviour still means for cyber risk. It will also examine agentic defence and the growing role of machines in triaging security activity before a human analyst becomes involved. The Cloud Crew and DigitalShield will be joined by alliance partners Netskope, Mimecast, and CrowdStrike, bringing different perspectives on how organisations can strengthen cyber resilience without losing sight of the operational realities behind the technology. Registration is open The summit is aimed at leaders responsible for technology, cybersecurity, governance, risk, and business operations who want a clearer view of where existing controls may need attention as AI becomes more deeply embedded in the organisation. Registration and networking begin at 08:00, with formal sessions running through the morning before lunch and networking from 12:00. Attendees will also be entered into a lucky draw to win an iPad. 'Mind the Gaps, AI, Governance, and Cyber Defense' takes place at The Weinberg Hotel, 13 Jan Jonker Street, Klein Windhoek, on 13 October 2026.

International World Times

Oct 5th, 2026

The Top Email Security Software vendors according to the FeaturedCustomers Fall 2026 Customer Success Report rankings.

The Top Email Security Software vendors according to the FeaturedCustomers Fall 2026 Customer Success Report rankings. FeaturedCustomers releases the Fall 2026 Email Security Software Customer Success Report. COOPER CITY, FL, UNITED STATES, October 5, 2026 / EINPresswire.com / - Today FeaturedCustomers published the Fall 2026 Email Security Software Customer Success Report to give prospects better insight on which Email Security Software would work best for their business according to real customer references. The highest rated vendors according to the Fall 2026 Email Security Software Customer Success Report are: Market Leaders - Abnormal AI, Barracuda Networks, Check Point Software, Cofense, Fortra, Mimecast, Proofpoint, SonicWall, and TitanHQ were given the highest "Market Leader" award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size. Top Performers - GoSecure, Guardian Digital, Hornetsecurity, IRONSCALES, SilverSky, Valimail, and VIPRE were awarded "Top Performer" honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers' products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size. Rising Stars - EasyDMARC, GajShield, MailGuard, Paubox, and Zivver were awarded the "Rising Star" honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. About the Fall 2026 Email Security Software Customer Success Report: The customer success report is based on over 5,000 pieces of verified customer reference content. A vendor's overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers' Email Security Software category, 21 vendors met the minimum requirements needed to be considered for the customer success report. About FeaturedCustomers: FeaturedCustomers, the world's only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day the platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB's. For more information, visit https://www.featuredcustomers.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. International World Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

iConnectITBS

Sep 14th, 2026

iConnect named Cybersecurity System Integrator of the Year at TahawulTech Channel Leadership Forum & Awards 2026.

iConnect named Cybersecurity System Integrator of the Year at TahawulTech Channel Leadership Forum & Awards 2026. * 14 September 2026 Dubai, UAE | September 2026 iConnect has been named Cybersecurity System Integrator of the Year at the TahawulTech Channel Leadership Forum & Awards 2026. The award recognises the company's work in delivering cybersecurity solutions and services to organisations across the region. It acknowledges iConnect's focus on helping organisations strengthen their security environments through the integration of cybersecurity technologies, managed security services and enterprise security solutions. About the TahawulTech Channel Leadership Forum & Awards. The Channel Leadership Forum & Awards is TahawulTech's annual gathering for the Middle East technology channel. The 2026 edition was held on 14 September at The Westin Dubai Mina Seyahi Beach Resort & Marina and brought together senior technology executives, vendors, distributors, resellers and systems integrators from across the region. The programme combined industry discussion with an awards ceremony. Charbel Zreiby, Head of Channel and Distribution, EMEA East at Veeam, delivered the keynote on the changing role of channel leadership, and a panel titled "Channel Leadership 3.0" examined how AI is shaping distribution and partner ecosystems in the region. The awards recognise companies and leaders for their performance, innovation, partner commitment and contribution to industry growth across the technology channel, including cybersecurity, systems integration, managed services and digital transformation. This year's winners also included Cloudflare, Veeam, NTT DATA, Dell Technologies, Hitachi Vantara, Commvault and Mindware. What the award recognises. A cybersecurity systems integrator designs, deploys and supports security technologies so that they work together as one environment rather than as separate products. This covers the assessment of an organisation's existing controls, the selection and implementation of technologies from multiple vendors, the integration of those technologies with existing infrastructure, and ongoing operation and support once they are live. iConnect delivers this work through its own cybersecurity consulting, implementation and managed services teams in the UAE, working with security technology partners including BeyondTrust, KnowBe4, Fortinet, CrowdStrike, Palo Alto Networks, Microsoft and Mimecast. The full list is on the partners page. iConnect's cybersecurity services. The recognition comes as iConnect continues to expand its cybersecurity capabilities across the UAE and the wider Middle East. Its services cover Security Operations, Managed Detection and Response, Vulnerability Assessment and Penetration Testing, Identity and Access Management, Privileged Access Management, Email Security, Cloud Security and other enterprise security requirements. iConnect also operates an in-house Security Operations Center (SOC) in the UAE, providing continuous security monitoring and response for its customers. A decade of building in the region. iConnect was founded in Dubai in 2016. It opened its in-house cybersecurity service centre in the UAE in 2017, followed by a Network Operations Centre in 2018. In 2022 the company established a dedicated cybersecurity consulting practice, and in 2023 it expanded into Abu Dhabi and joined the UAE's In-Country Value (ICV) programme. Operations were extended to Saudi Arabia in 2024. The company's services are delivered under an ISO 9001 quality management system. Read more about iConnect. A message from its Co-Founder. Daljeet Singh, Co-Founder & Director of Business Development at iConnect, said: "Receiving the Cybersecurity System Integrator of the Year award is a proud moment for everyone at iConnect. It reflects the commitment of its teams and the trust its customers and partners place in Iconnect IT Business Solutions. Cybersecurity requires the right combination of technology, expertise and integration to address the security needs of each organisation. Its team continues to focus on delivering solutions that are practical, effective and aligned with the environments its customers operate in. Iconnect IT Business Solutions thank TahawulTech for this recognition, and its customers and technology partners for their continued trust and support. Iconnect IT Business Solutions look forward to building on this achievement and continuing to strengthen its cybersecurity capabilities across the region."

Spadez Store

Sep 8th, 2026

SpadezStore partners with Mimecast to offer email security solutions.

SpadezStore partners with Mimecast to offer email security solutions. September 8, 2026 In today's fast-evolving digital landscape, cybersecurity and communication continuity are no longer optional - they're mission-critical. At SpadezStore, SpadezStore LLC is proud to support businesses looking to streamline their operations and fortify their digital infrastructure through Mimecast, one of the world's leading cloud-based email security and cyber resilience platforms. What is Mimecast? Mimecast is an all-in-one cyber resilience platform that helps organizations protect their email, data, and people from evolving threats. From email security and archiving to awareness training and brand protection, Mimecast offers a comprehensive suite of tools built for businesses of every size. Why integrate through SpadezStore? As a trusted provider of IT solutions, SpadezStore bridges the gap between enterprise-grade technology and the businesses that need it most. Its Mimecast integration offering gives you: * Simplified onboarding - SpadezStore LLC handle the technical setup so your team can focus on what matters

Mimecast

Forward Deployed Engineer

About the job